NEWS
Copasa selects DXC Technology to lead strategic business process transformation
All areas of the company , from the back office ( such as supplies , finance , accounting , treasury , HR , among others ) to the commercial side , will benefit from intelligent automation capabilities through SAP S / 4HANA for Utilities and cloud applications SuccessFactors , SAP Analytics Cloud ( SAC ) and Asset Manager .
Integration of these platforms and the analytics they deliver , will result in improved real-time business decision making , more efficient operations and cost savings , among other benefits .
Approximately 11.8 million people served by the company in the municipalities of Minas Gerais will directly benefit from the modernization of customer service processes , thereby streamlining the entire cycle of services provided .
DXC Technology , a leading independent end-to-end IT services company , has been chosen by Copasa ( Companhia de Saneamento de Minas Gerais ) to modernize and automate its strategic business processes for back office and commercial areas in a significant transformation initiative that aims to improve the water and sanitation infrastructure in Brazil .
Advanced application solutions across the enterprise technology stack will provide a consolidated 360-degree view of the customer and integrate communication channels , call center , virtual agency and physical agencies , billing and collection to enable real-time information management . These capabilities that include predictive models and Machine Learning , will help to reduce fraud , facilitate planning and analysis and improve Copasa ’ s strategic decision-making .
Liberty Latin America has selected MATRIXX to evolve 5G in Puerto Rico
“ To support our expansion , we are transforming our IT infrastructure to improve customer experience and digital engagement as we evolve our 5G offering in Puerto Rico ,” said Christine Weber , CIO and interim CTO , Liberty Latin America .
“ We chose MATRIXX as the centralized digital commerce platform that will give us the responsiveness to engage with our customers in real-time , and the agility to develop and scale valuable new offerings across residential and commercial markets .”
Liberty Latin America has selected
MATRIXX Digital Commerce as part of its evolution to 5G in the Caribbean and Latin America .
MATRIXX is a real-time digital platform providing customers with full visibility into their accounts , services and spending at all times directly through a mobile app or customer portal .
With MATRIXX , customers will have a simpler , more transparent experience in how they buy and use services such as broadband , video , telephony and mobile services , including triple-play and quad-play offerings .
The MATRIXX deployment will initially focus on Liberty Latin America ’ s mobile offering in Puerto Rico as the company continues to enrich the 5G offering to its customers .
Liberty Latin America chose MATRIXX for its speed of deployment , commercial agility , and its focus on 5G and omnichannel support .
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