LATEST INTELLIGENCE
PLACE SELF SERVICE AT THE CORE OF LOAN ORIGINATION PROCESSES
iIntroduction
This whitepaper will address customer portals and the general concept of digital self-service , focusing on the customer experience within financial services . Banks and other financial institutions should consider the opportunities to grab market share and decrease operating costs by leveraging self-service . Those that understand and implement effective selfservice portals will gain a competitive advantage in the years ahead .
Here are specific topics we will cover :
1 . Integration to core banking 2 . Automating existing processes 3 . Applying B2C trends to B2B 4 . Leveraging existing customer data 5 . Those banks that adapt to the demand for digital solutions for all forms
6 . Reporting is required to service loans to position themselves to be more successful .
Integrations to Core Banking
While the banking industry has made great improvements in digital self-service , most of the recent trends and reactions to the pandemic center around end-user accessibility . Video banking and interactive teller machines ( ITMs ) are a big part of banking branch transformations and infrastructure overhauls . These options may become standard and expected for banks in the near future , and it ’ s not a big step to expect brokerage houses and other financial institutions to follow suit .
However , loans have always been the core of the banking industry . Banks earn revenue by leveraging customer deposits into profitable business or individual loans . p
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