//////////////////////////////////////////////////////////////////////////
MANAGERS GAIN REAL-TIME
INFORMATION THAT THEY CAN USE TO
STREAMLINE AIRPORT OPERATIONS.
the directorate’s modernisation. We’re
optimising our airport’s operations, which
elevates our position compared to other
airports, and that attracts more business.
Microsoft cloud technology is helping to lift
us to a higher level in the aviation industry,”
said Al-Mutairi.
Kuwait International Airport has undergone
a remarkable transformation
Charles Nahas, General Manager,
Microsoft Kuwait, said: “DGCA is one of
the impressive examples of our customers
FEATURE: CLOUD
that are truly leveraging technology to
transform their operations and improve the
services they provide.
“It is exciting to see how they are adopting
the latest technologies and tools to drive
change. In particular, the DGCA recognised
the power of data as a strategic asset and
leveraging the cloud to make more powerful
and intelligent decisions. We are proud to
support the Digital Transformation journey
of DGCA and we stand forth to support the
government of Kuwait in such crucial efforts.
“Microsoft appreciates the partnership with
the government of Kuwait represented
by the Central Agency for Information
and Technology (CAIT) that allowed us
to provide these Digital Transformation
technologies to the government entities in
country and the DGCA specifically.” n
real-time information about the number of
passengers, the number of airplanes they’re
flying on, the wait time at the airport,
how many workers are needed to transfer
luggage to what types of aircraft and the
number of open ticket counters.
“Our employees are now empowered with
the insights they need to make the best
decisions possible, as quickly as possible,”
Al-Mutairi added. “Our mission is to give
the right people everything they need to
know ‘right now,’ to take the right action
at Kuwait International Airport. The way
Power BI brings together information in
Azure Data Warehouse into one insightful,
visually engaging experience – is better than
anything manual methods could ever do.”
Microsoft and DGCA have enjoyed a
partnership for over two years to drive Digital
Transformation in the aviation sector of
the country. In 2016, the latter migrated
3,000 field workers to Microsoft Office 365,
as well as implemented Microsoft Teams
to improve collaboration, productivity and
communication with and among field
workers. In the near future, DGCA also plans
to automate much of the decision-making
process by using Azure Machine Learning,
which will help amplify human ingenuity and
reduce the risk of any possible errors.
“Every improvement in the airport’s
operation is an important milestone in
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