Intelligent CIO Europe Issue 07 | Page 34

LATEST INTELLIGENCE

LATEST REGIONAL PROJECT UPDATE

UK
Bright Pattern has announced its expansion in the United Kingdom with a local point of presence , which will benefit Bright Pattern customers located in the United Kingdom with faster deployment times and superior communications . Local enterprises and global companies serving these areas will gain accelerated innovation deliveries from the direct upgrade schedule .
Global customers using Bright Pattern ’ s virtual contact centre will be able to offer better customer service and clearer communications with reduced latency . The local point of presence also ensures compliance by utilising local phone numbers and by storing recordings within the country .
“ Creating a local point of presence in the UK took minimal effort and will greatly improve the customer service provided by our customers located and / or serving customers in these areas ,” said Konstantin Kishinsky , CTO and Founder of Bright Pattern .
FRANCE
Renault is accelerating the deployment of its ‘ Drive The Future ’ strategic plan with an investment of more than € 1 billion for the development and production of electric vehicles in France .
Carlos Ghosn , Chairman and CEO of Renault , said : “ The acceleration of our investments in France for electric vehicles will increase the competitiveness and attractiveness of our French industrial sites . Within the framework of its ‘ Drive the Future ’ strategic plan and with the Alliance , Groupe Renault is giving itself the means to maintain its leadership in the electric vehicle market and to continue to develop new sustainable mobility solutions for all .”
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