NEWS
Technology Bank for least developed
countries inaugurated in Turkey
A
new United Nations body, which will address the challenges of
the world’s poorest countries through science, technology and
innovation, has been officially inaugurated in Gebze, Turkey. The
UN General Assembly tasked the Technology Bank to strengthen
the knowledge capacity of the world’s 47 least developed
countries, foster development of their national and regional
innovation ecosystems to attract outside technology and generate
homegrown research and innovation. The Technology Bank has
been the long-standing priority for least developed countries.
The inauguration of the Technology Bank’s headquarters was
attended by high-level government representatives from the host
country, least developed countries, in addition to development
partners and United Nations officials. Participants included Dr
Faruk Özlü, Minister of Science, Industry and Technology of the
Republic of Turkey, HE Dr Mohamed Saeed Al-Sadi, Minister of
Planning and International Cooperation in Yemen, in addition to
HE Ms Marianne Hagen, State Secretary at the Ministry of Foreign
Affairs of Norway, and Ms Amina Mohammed, United Nations
Deputy Secretary General.
“The inauguration is a major milestone in assisting the LDCs to
utilise the benefits of science, technology and innovation. Leaving
no one behind is key to Agenda 2030 and this new Technology
Bank will help the most vulnerable as they aspire to forge a
sustainable and prosperous future for the next generations,” said
Ms Amina Mohammed, United Nations Deputy Secretary General.
The new bank is expected to improve the utilisation of scientific
and technological solutions in the world’s poorest countries and
promote the integration of least developed countries into the
global knowledge-based economy.
İ ş bank and Pisano collaborated for
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customer experience management
İ
ş bank is expanding its voice of customer
initiatives with Pisano to more than 350
branches to better evaluate customer
satisfaction. Ozkan Demir, CEO of the
customer experience management
company, Pisano, expressed that recently
customer experience has been a top priority
for financial institutions and İş bank is one
of the leading banks utilising customer
experience technologies and solutions.
“Our collaboration with Turkey’s largest
private bank, İş bank, reflects its focus
and determination on providing excellent
customer experiences, which is really
exciting for us,” said Demir. “We love
working with customer-oriented companies
and the results are great sources of
motivation for us.”
He added that Pisano is “determined to
expand the customer movement in the
EMEA region.”
www.intelligentcio.com
“ İş bank and Pisano’s collaboration is one of
the best examples of our initiatives in the
process of digital transformation. branch employees simultaneously see the
customers’ feedback and if needed, they
take the action instantly,”
“Pisano’s customer experience management
platform is enabling instant feedback for
our customers. As a result, we observe a
rapid increase in feedback volume and
quality,” said İş bank Digital Banking Head,
H Mete Güne ş . “Through Pisano kiosks, our Güne ş also added: “With Pisano’s real-
time reporting features, our branch
managers can easily analyse the results in
minutes. The positive customer feedback
responses are also important sources to
motivate our employees.” n
INTELLIGENTCIO
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