EDITOR ’ S NOTE
Hello and welcome to the latest edition of Intelligent CIO Europe where we bring you a roundup of some of the exciting trends and developments taking place across the region ’ s IT space . We hear from various industry experts who offer their best practice advice on hot topics of interest .
Starring on this month ’ s cover is Clint Milnes , Chief Information Officer at Winn Group , who delves into how the organisation worked with Toca to manage the influx of invoices and claims being processed and ultimately continue driving innovation in claims management . This can be read about in more detail on page 58 .
‘ Trending ’ this month is research from Colt which found that UK IT decision-makers are most likely to prioritise AI . The findings reveal how priorities for the year ahead differ between regions and include other factors such as improving security and implementing emerging technologies .
On page 42 , a Genesys report confirms customer experience is at the heart of success . We consider this further as the number one challenge for organisations is keeping up with rising consumer expectations .
to the talent shortage and how organisations are responding .
Another interesting case study this month explores how the London Borough of Tower Hamlets worked with Laserfiche to optimise its operations in order to deliver flexible government services . This can be found on page 63 .
Elsewhere in the magazine , I had an extremely interesting conversation with Sultan Mahmud , Director of BT Healthcare , about the state of HealthTech currently and why communication , collaboration and long-term partnerships are key to overcoming the barriers . He offers his expert advice on how NHS staff can improve their mental well-being through the use of technology . This can be found on page 74 .
To round off , we ‘ Get To Know ’ Keri Gilder , CEO , Colt Technology Services , in a more relaxed-style piece . We hear about how she landed in her role and how she likes to relax and unwind outside the office , on page 81 .
I hope you enjoy the read and if you ’ d like to contribute to any future editions , please don ’ t hesitate to contact me at alix @ lynchpinmedia . com
Central to many conversations in the IT space is the skills gap as business leaders grapple with how they can offer a long-term solution to this ongoing crisis . On page 55 , we look at escalating cyber-risks due
Alix Pressley Editor
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