Intelligent CIO Europe Issue 65 | Page 11


UNHCR teams with UNICC and industry experts to bring cloud tech to refugee call centres

( formerly Silverstorm Solutions ) to set up a regional contact centre ( RCC ) for refugees fleeing the ongoing war in Ukraine .
With its mission to safeguard the rights and well-being of refugees , UNHCR reports that there were more than 8 million Ukrainian refugees recorded across Europe by the end of February 2023 . UNHCR works to ensure that refugees can exercise the right to seek asylum and find safe refuge in another state and to return home voluntarily when they choose and when it is safe to do so .
Bringing together the best of ServiceNow , BT , Thirdera and UNICC ’ s digital expertise and solutions , the new UNHCR RCC solution offers refugees a user-friendly , multilingual platform to access vital information on emergency services , assistance and psychosocial counselling services as well as identifying vulnerable refugees and referring them to specialists for follow-up support . The RCC also provides information on education , employment , healthcare , housing and legal support .

UNHCR , the UN Refugee Agency , with the support of the United Nations International Computing Centre ( UNICC ), has partnered with industry experts ServiceNow , British Telecom ( BT ) and Thirdera

The RCC platform offers a cost-effective , cloud-based solution for UNHCR ’ s efforts in the field . It is built around a BT solution integrated with case management from Thirdera , using ServiceNow ’ s Customer Service Management ( CSM ) application , to create and keep interaction records with callers and identify and refer vulnerabilities to UNHCR and its partners for follow-up and response .

Veracode opens new office in Prague with Accion Labs

Veracode , a leading global provider of intelligent software security solutions , has announced the official opening of its new engineering facility in Prague , Czech Republic – Prague Engineering Centre .

The centre has been built in partnership with Accion Labs , a global provider of end-to-end software product engineering services and will leverage expanded international support to deliver Veracode ’ s market-leading software security solutions .
Through a single , centralised platform that offers comprehensive visibility of security posture using a comprehensive set of testing solutions , Veracode secures code across languages in opensource , legacy and cloud-native applications . The Veracode Continuous Software Security Platform automatically finds and fixes vulnerabilities across the software development life cycle , delivering ease of use , speed and actionable results for security teams , developers and boards .
As Veracode continues to expand its global footprint , most recently with the acquisition of Crashtest Security ’ s dynamic analysis solution in Germany and the launch of its European cloud-based instance , the new engineering centre of excellence will enable the growth of Veracode ’ s European Research and Development capabilities . The operation will drive greater velocity of product development and innovation to the market .
Brian Roche , Chief Product Officer at Veracode , said : “ For nearly two decades , Veracode has empowered customers to secure more than 100 trillion lines of code . The opening of our new engineering facility in Prague is a landmark moment for us as we continue our global expansion and support to build on this momentum .”
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