Intelligent CIO Europe Issue 61 | Page 64

CASE STUDY technology transformation and expansion . Telent has a unique approach to virtual infrastructure , using best-inbreed technologies from a range of strategic partners across the areas of compute , networking , storage and virtualisation in a cost-effective and resilient solution . As part of the evolving IT strategy at ESFRS , Telent will support the future planned migration of key line of business applications from dedicated virtual infrastructure into the Azure cloud .
Transitioning to new technologies
By using Cisco AnyConnect and WebEx technologies , Telent provides a truly mobile user experience without the need to be tied to a specific location or workplace . This flexible platform allows the organisation to grow and brings improved resilience and availability which proved invaluable throughout the pandemic . Telent has standardised ESFRS ’ devices which has led to improved and cost-effective application performance and enhanced system integration .

Having worked together since 2016 and recently signing a three-year contract extension for 2023 – 2026 , Telent has enhanced ESFRS ’ ICT infrastructure and delivered the expertise to boost the fire service ’ s efficiency and effectiveness . Drawing on its experience in the emergency services sector , Telent has helped reduce costs and ensured robust governance , service quality and technical innovation for the organisation .

Together , a Target Operating Model was established that mapped out how ESFRS could continue to evolve by exploiting new technologies , enable organisational efficiency and encourage interoperability with other systems and public sector partners . Initially using its Shared Service Model , Telent enabled ESFRS to retain control , collaborative direction and gain access to insights for all of its ICT activity . This involved moving its existing infrastructure – including the TUPE of five of its staff into Telent ’ s team – and creating a catalogue of over 130 different ICT services .
Telent implemented a dedicated virtual infrastructure for ESFRS to deliver a scalable , private cloud computing and storage service . This provided the foundation for the organisation to undergo its
Telent is working together with ESFRS to create a roadmap to identify the transformation opportunities within existing technologies , for example Microsoft 365 , as well as minimising any risk to ESFRS . Key elements of the overarching roadmap are supporting ESFRS in the journey of process digitisation and the preparation for its transition to ESN , as well as being prepared for further collaboration opportunities within the public sector and with other blue light partners .
Since the implementation of Telent ’ s managed service , ESFRS increased mobility , performance , availability and resilience of its IT systems and infrastructure . Telent was also able to identify further opportunities to improve efficiency and reduce costs , without putting the organisation ’ s continuity at risk . Telent continues to support ESFRS across a broad range of IT services to ensure that it stays as effective as possible when undertaking its life-saving and crucial work .
Delivering Digital Transformation
Telent and its trusted strategic partners continue to support the transformation of key operational systems for East Sussex Fire and Rescue Service . This includes the delivery of multiple line of business solutions that cover applications for HR , fleet management , asset management , finances , procurement and much more .
A notable area of focus is the automation of paperbased processes relating to site specific risk information , plus business and community safety visits to improve digital workflows in line with its business-specific requirements . All of those systems link together through a modular-based application
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