Intelligent CIO Europe Issue 59 | Page 11


Currys collaborates with Mindtree to deliver a connected omnichannel customer experience

retail stores , offices , contact centres , supply chain and distribution centres to better support the omnichannel customer journey with enhanced speed and quality of service .

Mindtree , a global technology services and Digital Transformation company , has announced that it has enabled the UK ’ s leading retailer of technology products and services , Currys , to deliver a connected and highly personalised omnichannel shopping experience to its customers across multiple markets .

As part of the multi-year engagement , Mindtree has leveraged its extensive retail and digital expertise to design and implement a comprehensive omnichannel solution that provides a unified customer experience across rapidly converging online , mobile and in-store shopping , while driving cross-channel fulfilment and inventory optimisation for Currys .
Through unified consoles , Mindtree has also empowered Currys ’ more than 32,000 ‘ colleagues ’ spread across the company ’ s
The solution , built using state-of-the-art Salesforce and Mulesoft technologies , has helped Currys become more datadriven . This supports its strategy to build customers for life by getting to know its customers better and driving meaningful engagement with them , while also making it easier for those customers to shop with Currys , thus maximising cross-sell and upsell opportunities and post-sales lead generation . Mindtree and Currys are continuing to collaborate on further innovations in omnichannel retail to enhance productivity and flexibility .
“ This engagement has been a fundamental part of our transformation into a ‘ digital-first ’ omnichannel retailer ,” said Andy Gamble , Chief Information Officer at Currys .

Infosys collaborates with Telenor Norway to accelerate IT modernisation

Infosys , a global leader in next-generation digital services and consulting , has announced its collaboration with Telenor Norway , Telenor ’ s wholly- owned Norwegian telecommunications operator , in its business transformation programme to become a digital telecommunications company .

Through this engagement , Infosys will accelerate Telenor Norway ’ s modernisation journey while supporting its ‘ Beyond Connectivity ’ strategy . This collaboration will drive Telenor Norway ’ s business growth and make the company future ready .
The collaboration will also focus on upskilling and competency development . Infosys will jointly drive and execute Telenor ’ s modernisation roadmap for capability uplifting , business agility and revenue growth while ensuring operational stability to meet the company ’ s transformation objectives .
While assisting in Telenor ’ s ‘ Beyond Connectivity ’ strategy , Infosys will jointly build the required IT capabilities and enable it to become a digital-first organisation . This will result in faster time to market and new revenue streams for Telenor .
“ In current times , it is imperative for an organisation like Telenor Norway to stay ahead of the curve and ensure that our customers are provided with superior service ,” said Birgitte Engebretsen , CEO , Telenor Norway . “ To do this , we have to be future-ready .”
Infosys was chosen to assist Telenor on this modernisation journey for its strong global transformation experience and diverse talent pool . As part of the engagement , Infosys will leverage its tools and accelerators to support the transformation of Telenor ’ s IT stack in areas of digital , analytics and AI and operations .
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