On the lighter side of things , we ask the industry experts what makes them tick . . . .
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Nick Mitchell , VP of UK & I , Celonis
wWhat would you describe as your most memorable achievement ?
As a developer I wrote the FTSE calculation system at the London Stock Exchange which was an amazing experience . And as a leader I am very proud of the development my teams have made and the work I did with Trimble where we created a new category of Mobile Resource Management and really helped customer service improve across the UK . But I truly believe that Celonis can provide me with the greatest legacy .
What first made you think of a career in technology ?
It was actually my father that pushed me towards IT . He was an engineer and I was following a path of engineering at school . He saw that his specialism was being revolutionised by computers and helped me make the transition .
What style of management philosophy do you employ with your current position ?
I aim to facilitate the success of each of the team members . My main priority is ensuring we have the right environment and opportunities in place for a fast-growing team to be successful ; we ’ ve grown tremendously , to more than 2,800 people globally , with two-thirds of our employees joining the company since lockdowns and new office openings in India , Switzerland , Chicago , LA , Denver and more in the last six months . It can be tough to ensure you ’ re facilitating the right conditions for your team when your company is in hypergrowth and circumstances and demands are changing so rapidly . Amp it Up by Frank Slootman is a great book outlining how to effectively lead a company in such a fast-growth stage .
What do you think has emerged as the technology trend of 2022 and why ?
Process mining is at an inflection point and it ’ s a key capability for businesses to succeed in 2022 . According to Gartner , the market will grow to US $ 2.3 billion by 2025 , with Digital Transformation and the increased need for visibility into processes being the main drivers of this increase . With process mining and execution management , you can ‘ X-ray ’ a company ’ s entire business operation , revealing these silent killers of performance across systems , processes and people and then fix them automatically , starting with the most impactful ones . This is critical today when the average company runs its processes over hundreds of systems that don ’ t play nice together . Complexity builds up over time and incubates hidden inefficiencies across processes , people and technology .
It ’ s a similar story in the supply chain where the pandemic , the war in Europe and increasing sustainability demands are forcing companies to rethink how they move goods and services around the world . Organisations need comprehensive , objective visibility of their processes if they want to create resilient , effective supply chains . Process mining can deliver that .
What do you currently identify as the major areas of investment in your industry ?
Enterprises have invested billions in Digital Transformation but are not seeing the RoI and that ’ s due to these old , complex , fragmented systems where data is stuck and siloed , not providing any useful insights . These companies do not have granular insight into what actually needs fixing and therefore cannot address the real root causes of the issues .
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