Intelligent CIO Europe Issue 56 - Page 85

FINAL WORD gap between the technical capabilities of a particular solution and the specific needs of users . Asking the following questions can help clarify this : make sure that they can see the value of a solution in terms of their own goals and deliverables . In short , they need to know what ’ s in it for them , personally .
• How does the technology support users in working more efficiently , or with less room for error ?
• What processes does the technology streamline ?
• What new challenges might it create ?
The Gartner research report , User Technology Adoption Readiness Index Helps Target Organizations Ready for Digital Transformation , highlights the importance of making sure any new technology is aligned with users ’ needs , arguing that ‘ users can and do make decisions about how to adopt new software based on their attitudes and experience ’.
2 . Clearly communicate a new technology ’ s benefits to employees
Encouraging users to adopt new technology requires clear communication . In many cases , it ’ s not enough for users just to understand the benefits of technology at an organisational or business level . If you hope to sufficiently motivate them to embrace change , you must
Indeed , without this , it ’ s possible that users might lose interest . Once again , Gartner sums it up . In its research report , Cultivate the Voice of the User to Generate High-Value Adoption of Software Products , the analyst firm warns that ‘ users share their positive or negative experience of software with their peers , sometimes starting a change that decreases overall usage ’.
It ’ s important , too , to ensure that the right message is delivered to the right people . One part of the business may be interested in different features of a solution to
It ’ s not enough for users just to understand the benefits of technology at an organisational or business level .
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