Intelligent CIO Europe Issue 05 | Page 49

//////////////////////////////////////////////////////////////////////// The use of AI is gaining prominence in our industry, particularly around the growing area of predictive learning. It’s no different to Amazon, which is seen as a standard bearer of consumerisation and merchandising. If you flip this into our world of learning and talent management, the overlap is clear. We need to serve up relevant, contextualised content to a learner based on their past behaviour, searches, peer reviews and potentially even content that is popular with other learners who have similar profiles. www.intelligentcio.com FEATURE: CUSTOMER EXPERIENCE SUMTOTAL SOCIAL ENABLES CUSTOMERS TO BUILD COMMUNITIES, POST BLOGS, START AND RESPOND TO DISCUSSIONS, SHARE FILES AND PLUG-IN STANDARD STYLES INTO WORKFLOWS. INTELLIGENTCIO 49