Warsaw’s public
transportation
‘Smart City’ card
programme
improves
Orange Polska and Orange
Belgium to strengthen
digital transformation
O
n Track Innovations Ltd, a global
provider of near field communication
(NFC) and cashless payment solutions, has
announced that its wholly owned subsidiary,
OTI Europa ASEC (ASEC SA), has signed
a new contract with the Polish National
Post Office (Poczta Polska S.A.) to manage
Warsaw’s public transportation ‘Smart City’
card programme.
These postal point of sale (POS) kiosks will
allow consumers to purchase or refill ‘Smart
City’ cards for public transportation in the
Warsaw metropolis area via train, bus, or
other mode of public transportation.
OTI will be providing both the payment
portion, as well as software, in 272 ‘Smart
City’ card terminals throughout 218 post
offices in Warsaw, whereby OTI will control
the entire sales and payment process. This
is a recurring revenue contract but due to
confidentiality, the terms of the contract
cannot be disclosed. OTI Europa ASEC’s
network now includes 800 POS points
throughout Poland.
“Our ticketing sales network in Poland
continues to gain traction, which we believe
is a strong testament to the value we bring
our customers and the citizens of Poland,”
said Agnieszka Swiatly, Managing Director of
OTI Europa ASEC. “Using our total solution,
users of ‘Smart City’ cards throughout
Warsaw will be able to conveniently purchase
and refill their cards, even while visiting the
post office.”
www.intelligentcio.com
O
range Polska and Orange Belgium
have signed agreements with
Salesforce, a global leader in CRM
solutions, and with Vlocity, a leading
company in the field of cloud solutions.
Salesforce and Vlocity will help Orange
achieve faster business flexibility
and shorten the time of service
implementation by using cloud solutions
in digital channels of contact with clients.
In the surrounding digital world, it is
necessary to strengthen Orange’s position
in mobile and convergent markets by
focusing on customer experience. Thanks
to the experience of Salesforce and
Vlocity companies, Orange can further
strengthen the quality of customer service
by introducing omnichannel solutions. In
addition, Orange sales teams and partner
channels will be able to sell new innovative
products and services more efficiently and
thus better respond to customer needs.
Orange Polska is a significant step
towards digital transformation
Jean-François Fallacher, President
of Orange Polska, said: “Orange
Polska is making another step in
its digital transformation. We have
already achieved a significant level of
consolidation of our digital and sales
channels. Currently, we strive to offer
outstanding customer experience. We
chose Vlocity and Salesforce because of
the speed with which they implement
their solutions, but also because of their
advanced products and competence in
the field of service quality management.
This partnership will allow us to meet
the expectations of our customers
regarding the simplicity and transparency
of our offers, as well as ease-of-use
and management. Innovation and
improvement of our clients’ experience
are the key pillars of Orange’s strategy.”
INTELLIGENTCIO
17