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Against this backdrop , Fujitsu conducted a survey to deliver new insights into how business leaders responded to the pandemic , as well as their perceptions around business priorities in the postpandemic world .
1 . How did organisations respond to the pandemic ?
While many online organisations that provide products and services purely online saw revenue increase during the pandemic , half of offline organisations that provide products and services completely offline or partially online experienced decreased revenue .
It was found that 69 % of business leaders from online organisations indicated their business revenues increased in 2020 over the previous year . In contrast , 53 % of offline organisations saw a drop in revenues . However , 33 % of offline organisations increased their revenues despite this turmoil . Though the impact to revenue was significant for many , 78 % of business leaders from offline organisations said that they
Next , 42 % credited digitalisation stating that they were already prepared in responding to the pandemic . As the pandemic forced many businesses to move their operations online , organisations that were ahead in their Digital Transformation were able to continue operations more smoothly .
Then , 40 % chose making employee well-being their first priority . This indicates greater importance of placing the upmost priority on the health of employees and helping them work safely during the turmoil of the pandemic . Additionally , the survey found 87 % of respondents from offline organisations thought that employee well-being had become more important or significantly more important during the pandemic . The majority further responding that the well-being of employees would make a big impact on the mid-tolong-term business performance .
2 . Organisations with stronger ‘ digital muscles ’ also responded more effectively to the impacts of COVID-19
The results of Fujitsu ’ s previous global surveys have consistently indicated that leadership , value from data , a culture of agility , ecosystems , empowered people and business integration are the organisational capabilities that lead to success in Digital Transformation . Fujitsu refers to these six factors as ‘ digital muscles ’.
Digital Transformation is not just about introducing new digital technologies into operations , but it is about fundamentally transforming business processes and the way people work and continuously regenerate themselves .
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The analysis of the correlation between the score of an organisation ' s ‘ digital muscles ’ and ability to mount an effective response to the pandemic demonstrates that organisations with better development of these critical capabilities responded more effectively to the unprecedented changes posed by COVID-19 .
3 . Priorities in the post-pandemic world were able to effectively respond to the pandemic . The three main factors contributing to their effective pandemic responses included agility , digitalisation and employee well-being .
Among business leaders of offline organisations , 49 % said agility helped them respond to the pandemic effectively .
Resilience is perceived as the top business priority in the post-pandemic world . The survey results indicate that many organisations have understood the importance of a flexible response in the face of changes in an uncertain world . Many respondents also noted the importance of business process automation , data-driven management and a seamless customer experience where online merges with offline .
Many business leaders expect more business processes to become automated . The survey
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