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THE TOTAL ECONOMIC IMPACT™ OF MATRIX42 ENTERPRISE SERVICE MANAGEMENT COST SAVINGS AND BUSINESS BENEFITS ENABLED BY MATRIX42 ENTERPRISE SERVICE MANAGEMENT eand growth .
Executive Summary
Matrix42 ’ s Enterprise Service Management ( ESM ) is a cost-effective solution that empowers service desks , IT operations , and end users to be more agile , efficient , and effective . It allows midsize organizations to refocus their time and effort on business innovation
Forrester ’ s financial analysis found a three-year , risk-adjusted NPV of € 706K and an ROI of 51 % for an organization that has switched from an existing largescale , third-party ESM to that of Matrix42 , which fits the level of complexity required by midsize organizations .
Study overview . Matrix42 commissioned Forrester Consulting to conduct a Total Economic Impact™ ( TEI ) study and examine the potential Return on Investment ( ROI ) an enterprise may realize by deploying the
Matrix42 ESM solution as a replacement of their current solution .
Data and financial analysis . To better understand the benefits , costs , and risks associated with this investment , Forrester interviewed a current customer of Matrix42 ESM that has been using the solution for approximately two years . Forrester used this experience to project a three-year , risk-adjusted financial analysis on the impact of deploying a full-service management solution for a potential midsize organization with approximately 7,500 supported end users .
Customer journey . Prior to using the Matrix42 ESM solution , the customer used a well-known , large-scale , and third-party solution for enterprise service management . This solution was considered advanced but also too complex and cost-inefficient for a midsize organization . p
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A Forrester Consulting Thought Leadership Paper Commissioned By ServiceNow
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