Intelligent CIO Europe Issue 43 | Page 40

TALKING

‘‘ business

Could you highlight more examples of use cases for your technology ?
One use case we see frequently is around workflow for a new employee . This was also important during COVID , especially for the companies that had to increase capacity , and for people in logistics and healthcare , etc .
With our solutions , a manager could go into an app , use a chatbot or open a web portal to request a workspace for the new employee . It ’ s then automatically provisioned and automatically secured and you can even get it retired . If the employee leaves or the device gets replaced , this fully automated process is without interaction with IT . This is what customers like very much because it helps to address this next level of complexity that we see .
Another example is around hyper automation and self-service , so if there ’ s a problem , the employee has the technology to get it fixed . And only in the very last phase , when the system cannot solve it , should a human being be involved . In a nutshell , I would say it ’ s about cleverness and smartness , automation , transparency and security .
Tell us how important automation will be for organisations for enabling secure digitalisation ?
We see next level of complexity at the moment – particularly due to COVID – and we address that with automation in all areas . Gartner calls this AI ops ( Artificial Intelligence operations ) and I think that term describes it very well . This is where we provide value because if something is happening in the infrastructure related to the workspace , you need to have a very smart and fully automated solution that helps you to provision services to users , to increase security and address cyberattacks and to also help you in a support process .
How can security teams balance protecting their organisations while not impacting productivity ?
If you look at some of the data points from Forrester and Gartner from last year ( pre-COVID ), 89 % of employees in a survey with more than 5,000 companies and thousands of end-users said that security made their job more difficult .
Our approach to this is that security must be built in . From an end-user perspective , it should not be felt but it should support them . With a car , for example , it has a simple security system like a brake which is integral , but modern cars also have modern security systems that help their owners to drive better and to stay in the lane which enables an improved driving experience . This is exactly how we look at it from a workspace perspective . Security should be built in and give a better driving experience and a better digital employee experience .
This translates as on the fly encryption , Multi-Factor Authentication , automatic patch management , hyperautomated cyber-response attacks , endpoint detection and response . So , the idea is that management and security need to play together and be integrated so that the user does not even feel the security is there – just that they ’ re just protected .
What are the key benefits of a platform approach to security and service processes ?
There are both technical and organisational benefits . On the technical side , for example , if I was working from home on multiple devices and caught a very modern virus using a zero-day exploit , I might not recognise the virus in the background stealing some data from me and placing it somewhere on the Internet .
With an automated management security process , you can analyse the anomaly in user behaviour analytics , recognising suspicious behaviour . And then our platform recognises and reacts to that through automation .
Through automation , it ’ s possible to restrict the account access to critical services or even put the device into a quarantined network so a further review can be done , until it ’ s clear whether it ’ s a security attack that can be fixed or not .
It can then reinstall the device automatically , give the employee a notification that they need a longer lunch break and then , when they return , they ’ ll be fully productive again . This is the power of bringing security and management together , and this is exactly what Matrix42 is all about .
How should CIOs be preparing their long-term strategies based on emerging trends and user demands ?
Over the last few years , we ’ ve seen a big trend towards taking a more agile approach to IT . We no longer see silos where different people work on security , device management , service management , infrastructure and licence management .
From an organisational perspective , this agile approach helps adapt to change much quicker . Organisations need a cross-functional solution that ’ s not structured in silos and is actually fully integrated . And this is exactly what we provide . p
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