NEWS
Amelia hired by Centric to transform citizen services with Conversational AI
24 / 7 services . Amelia will communicate to citizens seamlessly using Natural Language Processing , understand different languages and accents and switch contexts between conversations .
Instead of filling out long forms to process marriage or birth certificates in-person at a town hall , Amelia will support citizens in carrying out these requests online , via text or voice .
Centric Burgerzaken ( Centric ), a leading IT services provider based in the Netherlands , will expand its portfolio of digital services to enhance citizen engagement and communication with local governments in the Netherlands .
The provider already offers a broad range of digital services for local governments and will also integrate Amelia ’ s market-leading Conversational AI solution to provide round-the-clock assistance and humanise its citizen-facing services .
This implementation underpins how Centric is adapting to evolving citizen expectations and the increasing demand for high-quality ,
Maarten Hillenaar , CEO of Centric Public Sector Solutions , said : “ Our partnership with Amelia will enable local government , organisations to better connect with citizens through streamlined , automated communications and boost citizen engagement throughout the country .”
Chetan Dube , Founder and CEO of Amelia , said : “ Compared to some others , the public sector is typically cautious to adopt new technologies , but there is huge untapped potential for government organisations to drive economic and societal benefits with Conversational AI .
“ By partnering with Centric , our aim is to help the Netherlands become a world leader in digital public services and showcase the importance of AI in promoting citizen participation and engagement .”
GNX global connectivity now delivered through Equinix ’ s Hamburg data centre
Equinix has announced a strategic collaboration with GNX , a global provider of managed underlay and WAN networks , to bring bespoke connectivity solutions to Equinix ’ s enterprise clients in its International Business Exchange ( IBX ) data centre HH1 in Hamburg .
Companies deploying at HH1 and utilising interconnection services such as Equinix Fabric and Network Edge , can now access over 4,000 carriers and Internet Service Providers ( ISPs ) through GNX , thus benefitting from enhanced connectivity at the digital Edge . on improving network optimisation and moving their infrastructure to the digital Edge .
Jens-Peter Feidner , Managing Director , Germany , Equinix , said : “ Through this new collaboration with GNX , we are further enhancing connectivity options for our customers in Hamburg .”
By leveraging Equinix Fabric in combination with GNX ’ s managed first-and last-mile services , customers are able to access the entire global Equinix ecosystem of nearly 10,000 customers , including more than 1,800 networks and 2,950 + cloud and IT service providers .
This enables companies to deploy their digital infrastructure effectively , with secure access to their own infrastructure , customers , ecosystem and clouds , across regions .
According to the Equinix 2020 – 21 Global Tech Trends Survey , IT leaders in Germany are working to digitise their IT infrastructure , with 78 % of respondents citing this as a priority of their organisation ’ s technology strategy . In addition , 69 % are focused
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