CASE STUDY line support activities . As a result , I look after the underlying infrastructure and applications used across the organisation – spanning all of our business operations and the specialist providers we work with on a regular basis .
Severn Trent needs to stay operational to continue serving our 8 million customers with fresh water and waste-water services . A major part of my role is handling all the technical issues that occur across our 8,000 user bases , including both employees and the third-parties using our applications from our extended partner network , to ensure business operations run smoothly .
Why did you select Citrix as the technology vendor ?
We have worked with Citrix for more than 15 years and always had a very positive experience . Microsoft also recommended working together with Citrix on our desktop strategy . The commitment from Citrix was evident from the strong consultancy , engagement and proactivity which it brought to the table .
How does the Citrix solution enable you to deliver a consistent , high-performance experience to your employees ?
To improve our agility , performance and employee experience , we undertook a major migration project to move our existing Citrix desktop environment to the Microsoft Azure Cloud . We worked closely with Citrix Consulting Services and Microsoft to ensure a seamless migration .
Our strategy has been to provide one common desktop and , importantly , a consistent and positive user experience for all employees . With Citrix Virtual Apps and Desktops – delivered as part of Citrix Workspace – all staff use exactly the same desktop they used in the office . They can access the systems , information and tools they need in one unified experience , from anywhere and on any device .
The agility we achieved with Citrix and Microsoft Azure was a godsend when COVID struck . Employees could continue working as normal from home , using
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