NEWS
El Palace Barcelona books in for customer service excellence with Infor to deliver a superior guest experience and meet the challenges of a constantly evolving hospitality industry in Spain .
Following a thorough review of the market , Infor HMS and Infor SCS were chosen based on keen , industry-specific functionality , ease of use and integration , references from other leading luxury hotel brands and a commercial flexibility that beat competing pitches .
Infor has announced that the five-star hotel El Palace Barcelona has chosen Infor Hospitality Management System ( HMS ) and Infor Sales and Catering System ( SCS ) to help provide a premium customer experience . Implemented by Infor in collaboration with Infor partner Sulcus , the software will help create an integrated , standardised platform for this landmark property . Part of the prestigious Leading Hotels of the World group , the 120-room El Palace Barcelona will use the Infor software
“ We recognise that even though we are steeped in tradition , the future of customer service excellence is digital ,” said Friedrich von Schönburg , hotel manager of the El Palace Barcelona .
“ This demands better guest and operational data , seamless integration and an intuitive interface for staff and customers alike . This is what we have found with Infor HMS and Infor SCS .”
Viasat , Gazprom Space Systems and TMC in cooperation to bring in-flight connectivity services to Russia
Russia is a key region for in-flight communications , comprised of 11 time zones , and providing , among other things , the shortest flight routes between North America and Asia , as well as between Europe and Asia . Per the MOU , the three companies will work in partnership to provide Russian and international airlines IFC service when flying into and over Russian Federation airspace . This cooperation is expected to offer Viasat ’ s global airline customers roaming connectivity when flying over Russia ; providing IFC services on domestic flights within Russia ; and enabling Russian and international airlines access to roam onto the Viasat global satellite network when outside of Russian airspace .
The MOU establishes an initial roaming agreement between current Viasat and GSS satellites , with Viasat operating in Russia leveraging TMC ’ s telecom license .
The partnership commenced with Viasat procuring access to Ku-band capacity on the GSS satellite , Yamal-401 , while creating a path for Viasat and GSS to leverage capabilities on future satellite constellations .
Keven Lippert , Chief Commercial Officer at Viasat , said “ Our MOU with GSS and TMC is an important next step in establishing a global IFC roaming alliance that will ensure airlines have access to uninterrupted , feature-rich IFC services when flying into and over Russia .
We look forward to achieving strong synergies across satellite platforms in order to advance the global IFC market .”
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