LATEST INTELLIGENCE
WHAT HAPPENS WHEN IT PUTS EMPLOYEES FIRST ?
iIntroduction
In this eBook we look at five IT departments embedded in some of the most competitive business sectors in the world .
They have each cracked complicated business problems by focusing their efforts around their employees ’ digital experiences .
These teams once faced many of the same tech challenges that plague most businesses today : productivity loss , long ticket lines , exorbitant cloud costs , complicated digital rollouts , and a poor Digital Employee Experience ( DEX ).
By using our cloud-native solution for Digital Employee Experience management , each team was able to quickly diagnose and solve their most pressing technology problems .
Answer The Here & Now
So much of what IT is asked to do depends on their ability to solve problems in the moment .
Long wait times at the help desk , a high volume of tickets , a slow resolution time – these are the symptoms of an IT department that struggles to shift out of a reactive service model . To avoid this situation , our customers use Nexthink ’ s digital experience dashboards to quickly drill-down into every single activity made on their employees ’ devices and within their company ’ s infrastructure – all in real time . This capability grants our customers unprecedented flexibility and adaptability in the face of unplanned IT issues . p
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