NEWS
Nokia and Elisa see
sustainability leap in
world-first 5G liquid
cooling deployment
COVID-19
home testing
kit provider,
LetsGetChecked,
deploys 8x8
contact centre
for vital support
8x8, a leading integrated cloud
communications platform provider, has
announced LetsGetChecked, the at-home
health testing and insights company, has
deployed an 8x8 contact centre to continue
the successful support of its COVID-19 home
test kit services through its remote contact
centres in Ireland and New York.
LetsGetChecked is a leading health insights
company that allows consumers direct
access to a wide range of testing options
and clinical services from home.
Its medical home testing kits can be ordered
online for instant shipping and are supported
by a customer services team to ensure
successful kit delivery, seamless service,
proactive reminders for optimum customer
experience and timely test returns.
Nokia has announced that its
liquid cooling 5G AirScale Base
Station solution has helped Finnish
mobile operator, Elisa, reduce the
potential energy expenses of its base
station by 30% and CO 2
emissions by
approximately 80%. This is the first
time a commercial 5G liquid cooling
solution has been deployed anywhere
in the world and highlights Nokia’s
strong commitment to sustainability and
combatting climate change.
The Nokia Bell Labs-developed
solution will enable Elisa to achieve
30% lower power consumption and
related savings at its site in Helsinki,
Finland. Approximately 90% of energy
consumed by base stations is converted
to waste heat, however, with a heat
reuse option – where waste heat is
converted and repurposed – Elisa has
been able to reduce its CO 2
emissions by
approximately 80%.
Liquid-cooled sites are silent, require zero
maintenance and can be 50% smaller
and 30% lighter than standard active air
conditioning units. They offer operators
and owners of base station sites
significant savings and potentially longer
base station component life.
Technology innovation plays a key role in
achieving a more sustainable planet and
better, healthier lives for all people. Liquid
cooling is another example of Nokia’s longstanding
commitment to sustainability.
In May, LetsGetChecked received FDA EUAauthorisation
for its new Sure-track test for
COVID-19. The test was specifically designed
to relieve pressure on over-stretched hospital
services, frontline healthcare workers and
at-risk groups by offering convenient and
secure results in 24 hours.
Customer communication is central to its
service delivery. LetsGetChecked provides
oversight of the entire testing process
including collection kit manufacturing,
logistics, lab analysis and physician approval.
These measures allow for superior patient
care, communication and guidance
throughout the testing process.
In response to the surge in demand for
COVID-19 testing kits, LetsGetChecked
required a business communication and
contact centre solution that offered
efficient, outbound dialing functionality and
the ability to maintain timely post-order
customer support. Support for remote agents
was a key requirement.
12 INTELLIGENTCIO www.intelligentcio.com