COUNTRY FOCUS: ITALY
capabilities to its bSmart Classroom remote
learning application, delivering real-time
communication functionality to 560,000
bSmart Classroom teachers and students
during this period.
“With the lockdown restrictions across Italy,
the sharing of information from local public
administrations and the ability to quickly
answer citizens’ questions has become
a vital public service. One of the best
examples has been the work of Comune
di Codogno, an Italian municipality in
Lombardy. Using Amazon Connect, the
municipality built a call centre in less than a
week to route calls directly to municipality
staff, helping to quickly answer citizens’
questions on COVID-19, at a time when
speed is critical.
“Another example, critical to the
contagion management efforts, has
been providing people across Italy with
facemasks. In this case, Italian textile
manufacturer, Miroglio Group, has changed
the production chain of one of its factories
in Alba, north-west Italy, from producing
textile for garments to producing washable,
cotton and elastane masks.
“With its staff in confinement at home,
Miroglio, was able to co-ordinate this change
of production remotely thanks to the cloud.
“Another example of how Italians are
fighting back is COD19.it, an application
created by Gianvincenzo Zuccotti, Principal
of Medicine of the Milan State University
and developed by APN Partner Link Up.
“The application allows frontline staff to
get in contact, via phone, with positive and
suspected positive Coronavirus patients who
have been discharged from hospital.
“This allows medical staff to check the
discharged patient’s health status, calling
them twice a day and giving them ongoing
medical assistance, through constant remote
monitoring and support, until they are
certified as fully recovered.”
Amazon Italy is also committing to the
national effort by donating €3.5 million
to Italian Civil Protection and non-profit
organisations to support the fight against
COVID-19, across all of the Italian territories
and communities in which Amazon
employees live and work. •
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