COUNTRY FOCUS: SPAIN
“
TELEFÓNICA HAS
MADE ITS SERVICES AND
CAPABILITIES AVAILABLE TO
PUBLIC ADMINISTRATIONS AND
HEALTH INSTITUTIONS TO HELP
CONTRIBUTE TO EFFORTS TO
CONTAIN THE OUTBREAK.
Measures for customers
The company has a great responsibility to
its customers. During the current crisis, it will
offer the below to customers:
• Increase, at no extra cost, the GB enjoyed
by its Fusion and Movistar mobile
customers with an additional 30 GB every
month, for two months
• In order to facilitate home entertainment,
it will increase its entertainment offer,
especially children and sports content,
free of charge, accessible through
the Movistar + Lite application where
customers and non-customers can enjoy
a month for free
• It will make the Movistar Junior app
available to its Fusion customers, free
of charge, with special content for the
youngest members of the household
• Depending on the evolution of the
outbreak in each country, it will adopt
similar measures in other regions
where it operates
In addition, from Fundación Telefónica it
is going to strengthen its educational
content through technology and its online
learning platforms aimed at teachers,
parents and students:
• Scolartic. A social space for learning,
innovation and quality in education
in which free online courses are
offered, as well as talks, lectures and
workshops. It is aimed at current and
future teachers but can also be used by
parents who want to closely follow their
children’s learning.
• Conecta Empleo Platform. Telefónica
offers free online training courses focused
on digital profiles in topics such as: JAVA,
web analytics, video game design… up to
more than 25,000 open training courses
available worldwide.
Capabilities at the service of
public administrations
In addition to ensuring reliable
connectivity, Telefónica has made
its services and capabilities available
to public administrations and health
institutions to help contribute to
efforts to contain the outbreak. Big
Data capabilities and management of
anonymised and aggregated data
from its network, mobility data, cloud
data processing centres, as well
as telephone or digital assistance
capabilities. The above measures
may be complemented in the future
with additional ones to support the
administrations, society and its teams in
this health and social emergency.
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