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those driving the project forward understand
the vision of transformation.
Ultimately, to become an organisation
that’s digital through and through, any
transformation strategy must recognise
that incorporating technology into culture is
needed for prolonged success. To this end,
employees must become comfortable using
technology to improve customer experience
and business operations. If organisations
fail to support employees throughout
changes both to their everyday role and
complete organisational overhauls, it’ll be
harder for Digital Transformation to deliver
value to the business.
Consultation is the key
to success
There’s no doubt that any Digital
Transformation project is a complex journey.
It’s not straightforward and shouldn’t be
treated as such. As Digital Transformation
www.intelligentcio.com
FEATURE: DIGITAL TRANSFORMATION
FOR THE BEST OVERALL OUTCOMES,
ORGANISATIONS SHOULD LOOK
TO ESTABLISH COLLABORATIVE
CONSULTATION THAT ALIGNS
CLOSELY TO THEIR INDIVIDUAL
BUSINESS OBJECTIVES.
can mean so many things and organisations
approach it from different standpoints,
with widely varying expectations, there’s no
one-size-fits-all approach. This is what makes
consultation so vital, as it considers the
impact of changes at the transactional and
transformational level.
For the best overall outcomes, organisations
should look to establish collaborative
consultation that aligns closely to their
individual business objectives.
This will ensure that Digital Transformation
runs through the heart of the business,
touching both internal and external
operations. In the end, this allows businesses
to meet the growing demands of both their
consumers and their employees, preparing
organisations for the future. n
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