Intelligent CIO Europe Issue 27 | Page 79

//////////////////////////////////////////////////////////////////// t TECH cht TALK lk If you know what issues are plaguing your store or warehouse, and you even have a firm grasp on why those issues are occurring, then why wouldn’t you prescribe a specific action to a worker to resolve them immediately and mitigate recurrences? Why wouldn’t you articulate the ‘best next steps’ to take with their current mobile and barcode-based systems already in place in order to maintain pricing accuracy and stocked shelves? Why not give associates tools they need to more quickly locate items for customers or expedite checkout to avoid www.intelligentcio.com losing sales? And why not deploy a team immediately to investigate suspected theft or fraud and adjust asset protection processes? Retailers who utilise the IoT-powered technologies at their disposal right now to both capture intelligence at the edge and take direct action on it are the ones who will most successfully capture their edge as both customer demands and competitive pressures intensify. For more information, check out Zebra’s 2019 Intelligent Enterprise Index. n “ ONLY 55% OF RETAILERS SHARE INFORMATION FROM THEIR IOT SOLUTIONS WITH EMPLOYEES IN REAL TIME OR NEAR-REAL TIME. INTELLIGENTCIO 79