CASE STUDY
go deeper in terms of integration with our
customers, without the burden of significant
cost increases,” said Holt.
Improved customer service
and beyond
The always-on availability of the Boomi
Platform has helped Eddie Stobart improve
its customer and carrier relationships. It
can now provide live GPS updates, faster
warehouse order and receipt processing,
and instant-order dispatch processing. Also,
Boomi-led API creation and management
has made it easy for the trucking company
to easily integrate directly with customers’
manufacturing applications.
“It’s not what we do that’s changed, but
how we do it – and Boomi has transformed
this for us,” said Court.
With Boomi, Eddie Stobart has introduced
an agile approach to developing integrations
with a ‘clicks, not code’ model. It lets the
company continuously evolve application
and data systems, which has significantly
accelerated project timelines. From Artificial
Intelligence to the Internet of Things
(IoT), Eddie Stobart is now considering a
host of emerging technologies that Boomi
supports through its low-code, cloud-native
integrations. With ambitious growth plans
in the pipeline, integration has never been
more critical to Eddie Stobart’s business.
“We’ve only scratched the surface of what
Boomi can do,” said Court. “We see our
relationship with Boomi deepening as we
fully explore the range of possibilities the
platform offers .” n
the speed and agility of his team in
responding to business needs that support
company growth.
“Previous warehouse integrations could
take up to 26 weeks to implement. But
with Boomi, we’ve cut this time in half,” he
said. “This is helping us win more and more
new customers.”
Eddie Stobart’s legacy managed service
was also more expensive to run. It used a
‘kilo-character’ pricing model which ties
transaction fees to data volumes.
WE NEEDED A PLATFORM THAT WAS
FLEXIBLE SO WE COULD SUPPORT
OUR CUSTOMERS’ PREFERENCES AND
CONSTRAINTS FOR INTEGRATING
AND COMMUNICATING AMONG OUR
DIFFERENT SYSTEMS.
“Because the Boomi platform is like a fixed-
cost trading platform where we pay per
customer connection, we’ve been able to
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