CIO opinion
CIO OPINION
“
CIOS AND THEIR
TEAMS MUST INCREASE
EMPHASIS ON THE
CUSTOMER EXPERIENCE
AND BUILD IT AROUND
USER NEEDS.
//////////////////
Phil Richards, CSO at Ivanti
Why today’s CIO will
be tomorrow’s CEO
CIOs are earning the trust
of CEOs and board members
by combining their technical
expertise with business
awareness and strategic
thinking. Phil Richards, CSO
at Ivanti, argues that CIOs
have established themselves
as trusted advisors to CEOs
and are helping to shape
their organisations’
growth strategies.
46
INTELLIGENTCIO
D
igital Transformation is no
longer optional – it’s an absolute
necessity for companies who want
to implement a sound business strategy
that promotes innovation and growth.
Consequently, organisations globally
are rushing to revise their old-school
processes and IT legacy systems and
implement modern technologies to
support success. However, completing this
transition is no easy task.
According to research, 57% of global
executives admitted that they struggle
to keep up with the pace of digital
change. This is because, aside from
being an incredibly lengthy process
which affects all aspects of a company,
it also requires highly skilled employees
with technical experience and an in-
depth understanding of the impact that
technology has on driving successful
business outcomes.
Historically, IT was seen as a service
function which existed to facilitate other
departments’ needs and priorities;
businesses would think of IT as a fix-and-
replace tool, merely used to get by and
simplify everyday tasks.
However, times have changed and
with technology firmly in the driver’s
seat of business evolution, IT is now
recognised as a core component within
an organisation that has the capability
to drastically improve the way employees
do their jobs, bring about customer
satisfaction and provide significant
competitive edge.
This change in mindset is leading
companies to turn to IT to not just solve
www.intelligentcio.com