Intelligent CIO Europe Issue 25 - Page 65

CASE STUDY where key stakeholders will be able to self-serve with customised dashboards and reports and see environment utilisation centrally for the first time. Plus they can be alerted to any potential system conflicts, enabling them to have a direct conversation with the stakeholders affected and take immediate action,” said Rob Hutchinson, Senior Test Manager, IT Billing and Charging, O 2 . support their customers during their test lifecycles. This spans simulation of buying a new mobile phone to services that support their provisioning such as operations and billing upgrades. “One of the main problems was that we just didn’t have visibility of all of our test environments and that frequently resulted in double-bookings and uncontrolled changes because there wasn’t sufficient management in place to be effective,”said Lewis. In phase one, O 2 and its QA test partner, NTT DATA ran a pilot and was satisfied that the tool contained all mission-critical processes to ensure that when any service exits the test phase, it can be fully integrated into production with minimal risk. Partnering with Plutora After four months, phase two of the implementation extended a rollout to 60 test environments including support of the company’s compliance with the European After a two-month external review of IT test environment tools, O 2 and NTT DATA selected Plutora as it is an independent, dedicated, test environment management platform that could be rolled out across the business. Plutora was brought in to deliver the following outcomes: • 100% visibility of the test environment planning • Enable unified scheduling for the first time • Centralised environment booking and change requests for testing and change management • Automation of manual improvement processes to increase productivity and cut resource duplication • Integrate seamlessly with Plutora’s standard APIs so other systems and tools used in the O 2 ecosystem can benefit and further reduce effort and manual updates • New self-service capability for the senior leadership team via Plutora’s reporting feature • Up-to-date dashboards, alerts, notifications and analysis to engage stakeholders and reduce unplanned outages “Plutora was the only tool dedicated to IT test environment management, rather than it just being an add-on, and the team was really flexible and supportive,” said Lewis. The focus of the O 2 IT test team is to support the IT environments, including physical hardware and application upgrades that www.intelligentcio.com The implementation of Plutora was carried out in two phases to ensure a smooth transition from the existing two tools which only included IT testing as an add-on. the past have disappeared due to the hard work of O 2 ’s IT Environment Management team with quality test partner, NTT DATA and Plutora. Standardising the handling of IT test environments with Plutora has meant a considerable reduction in testing effort and a much easier, more efficient way of managing IT schedule conflicts. Now, key stakeholders can be alerted automatically to any issues or changes in IT environment status. Release and environment teams are no longer relying on spreadsheets. Manual improvement processes have been automated and standardised. Consequently, a single, dynamic view of IT test environments has been created from which vital intelligence is garnered to prevent any detrimental impact on internal project delivery. IMPLEMENTING PLUTORA HAS CONTRIBUTED TO O 2 ’S IT MODERNISATION AND DRASTICALLY REDUCED UNPLANNED NON- PRODUCTION DOWNTIME BY 50% IN A YEAR. Union GDPR data compliance regulation which came into force in 2018. Benefits Implementing Plutora has contributed to O 2 ’s IT modernisation and drastically reduced unplanned non-production downtime by 50% in a year. Before, these outages were managed by identifying incidents manually. Then they were communicated to affected stakeholders and project teams using a shared mailbox. Now, the environment request module in Plutora is used to capture environment bookings and system changes. Also, reports and workflows have been automated to broadcast communication to projects and support groups. The telecommunications company has made immediate gains following the Plutora implementation. Many IT testing problems that the company experienced in Furthermore, O 2 is using Plutora’s reporting feature to automate monthly KPI reports, thereby improving measurement and giving a foundation for productivity improvement. n “Our main priority for the next two years is to ensure that test environment and release management are given the focus they need and we are as efficient as possible,” said Lewis. “Plutora gives us a solution that helped reduce unplanned non-production outages by 50% in a year,” said Hutchinson. INTELLIGENTCIO 65