COUNTRY FOCUS: BELGIUM
Digital Transformation
is indisputably well under
way and we consider how
Belgium is adapting and
transforming to avoid getting
left behind. Businesses are
utilising smart technologies like
Artificial Intelligence to progress
their operations and create
business efficiencies.
/////////////////
Belgium continues to
be a leading technology
contender in Europe
T
echnology federation, Agoria,
has launched a free online course
on Artificial Intelligence (AI) for
companies and employees. The ‘AI in
Business’ online course is the first of its kind
in Europe. The launch took place at Brussels
Airport, where Artificial Intelligence is used
to make the passengers’ stay at the airport
as comfortable as possible. in production and HR, data scientists and
IT-consultants,” said Danny Goderis, Digital
Manager at Agoria. Agoria’s objective is to
accelerate the use of AI within the Belgian
industry by increasing the digital literacy
of all employees. Agoria thus contributes
towards the digital retraining of Belgian
employees one year after the launch of the
‘Be The Change’ programme.
“In under four hours, the online course will
help you understand the basic principles
of Artificial Intelligence and corresponding
opportunities and provide guidelines to
put this basic knowledge into practice.
Video testimonials and over 30 practical
examples offer inspiration for everyone,
from your average Joe or Jane to executives The online platform was presented at
Brussels Airport. The airport structurally
invests in AI and is already used to make
the passengers’ stay at the airport as
comfortable as possible. “Passengers
expect the service at Brussels Airport to be
pleasant, efficient and reliable. Technology
such as Artificial Intelligence enables this in
50
INTELLIGENTCIO
various ways. For example, online through
our chatbot BRUce, that can answer our
passengers’ questions.
“In real life we also ensure efficient and
reliable service through smart application
of all available data. This has a significant
impact on the comfort and peace of mind of
passengers. We recently launched a product
that predicts the wait time for luggage pick-
up times. Passengers are no longer required
to wait at the luggage carousel, but can
spend the time doing something else,” said
Bart Saverwyns, Chief Experience Officer at
Brussels Airport Company.
Brussels Airport cooperates with, among
others, start-up, Radix, to provide this service.
www.intelligentcio.com