FEATURE: 2020: THE CIO’S PRIORITIES
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organisations will look to pursue their ‘cloud-
first’ strategies, adopting the cloud and its
services. Because of this, having the ability
to move to a cloud, from a cloud and back
again will become more and more valuable.”
Phil White, CTO at
Scale Computing
Martin Taylor, Deputy CEO and Co-Founder
at Content Guru
“Most Artificial Intelligence (AI) technology
today relies on the cloud and makes
decisions based on the collection of data
that is stored in the cloud it is accessing.
However, this can cause latency as data
has to travel to data centres and then
back to the device. For example, this can
be problematic for self-driving cars, which
ORGANISATIONS THAT STAY AHEAD
OF THE CURVE ARE SEEING HAPPY,
LOYAL AND ENGAGED CUSTOMERS AND
HIGHER PROFITS, BY TURNING AI HYPE
INTO TANGIBLE BUSINESS SUCCESS.
cannot wait for the round trip of data to
know when to brake, or how fast to travel.
“As a result of this, more organisations are
turning to hyperconverged infrastructure
(HCI) and Edge Computing to capture
data at the source of creation, specifically
to support high-performance use cases,
such as AI. The implementation of HCI and
Edge Computing in AI will see the industry
reduced form factors, since HCI allows for
Steve Blow, Tech Evangelist at Zerto
handled, at least partly, by AI. This is hardly
surprising as around a quarter of customer
interactions are already handled through
an automated chatbot and the customer
engagement technology sector is constantly
expanding the very definition of what AI is
and what it can do. As it becomes the key
business differentiator, organisations that
stay ahead of the curve are seeing happy,
loyal and engaged customers and higher
profits, by turning AI hype into tangible
business success. Moving beyond the hype
and towards result-driven applications of AI
will be critical to the success of any company
wanting to survive in this competitive
landscape in 2020.”
Steve Blow, Tech Evangelist
at Zerto
“In 2020, we will continue to see the
adoption of cloud. As the old tech saying
goes, ‘one cloud doesn’t fit all’, so I fully
expect that businesses will continue to
want more mobility and choice when it
comes to their cloud. Microsoft and AWS
will continue to go strong as more and more
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