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“Cybersecurity will become top of the board
agenda across all industries, and businesses
should expect to increase cybersecurity
spend and look to deploy specific training in
order to rise to the challenge and keep ever-
valuable data protected from new threats
and growingly sophisticated cybercriminals.”
Martin Taylor, Deputy CEO and
Co-Founder at Content Guru
“AI has already started to feel like an old
conversation, but the reality is that it’s
www.intelligentcio.com
FEATURE: 2020: THE CIO’S PRIORITIES
only just off the starting blocks in many
industries. In the last year, contact centres
and organisations that focused on customer
engagement have moved beyond the AI
hype into practical implementation. There
are tangible examples of AI applications
already in full swing in the contact centre
industry, ranging from Natural Language
Processing (NLP) to image recognition.
“Research from industry-leading analyst,
Gartner, suggests that in 2020, 80%
of customer service interactions will be
Jon Lucas, Co-Director at Hyve
Managed Hosting
INTELLIGENTCIO
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