INFOGRAPHIC
CIOs confirm that workflow
digitisation is improving outcomes
across critical business functions
C
IOs across EMEA report that
digitisation is increasing the
effectiveness of key business lines,
including customer service, HR, finance,
IT and legal, yet a large proportion face
challenges in continuing that impact because
of weaknesses in their organisations. That’s
according to research from ServiceNow, a
leading digital workflow company making
work, work better for people.
“
CIOS ARE FACING
CHALLENGES IN
FULLY REALISING
THE POTENTIAL
IMPACT OF
DIGITISATION
BECAUSE OF
WEAKNESSES
IN THEIR
ORGANISATION.
28
INTELLIGENTCIO
The global survey of 516 CIOs conducted
by Oxford Economics, reveals that around
two-thirds (66%) have automated at least
50% of the processes and workflows in
their organisation. By 2022, 96% of CIOs
will have digitised at least half of their
company’s workflows.
However, CIOs are facing challenges in fully
realising the potential impact of digitisation
because of weaknesses in their organisation,
which are undermining digitisation strategy.
To advance digitisation and drive greater
success across business functions, EMEA
CIOs should consider these five steps as
being critical:
1. Collaborating with C-suite peers: While
61% of CIOs say they collaborate with
their company’s COO to standardise
workflows through digitisation and
50% of CIOs say they collaborate with
their CEOs, far fewer work with other
executives. In fact, 21% say they alone
are responsible for workflow digitisation
2. Collaborating with external partners:
While 51% of CIOs say their collaboration
with external partners is mostly effective,
for many, the value they get from those
relationships remains a work in progress.
Only 17% say they’re highly effective at
working with external partners to drive
Digital Transformation projects
3. Aligning digitisation goals to business
goals: Just 18% of CIOs report that
they are highly effective at setting
business goals that permeate all areas
of the business
4. Embedding IT into an organisation:
Few CIOs excel at embedding IT
across the business, with just 15%
agreeing their organisation is highly
effective at building out specialised
teams across functions to carry out
Digital Transformation
5. Tracking results and adjusting
strategy: There’s substantial room
for improvement on how digitisation
efforts are shared with the business, as
only 18% of CIOs think they are highly
effective at measuring progress and
presenting results to leadership
“CIOs are playing a pivotal role in driving
Digital Transformation strategies and their
efforts are improving outcomes across
multiple business areas, including HR,
finance, IT and legal,” said Chris Pope, VP
Innovation, ServiceNow. “Yet many CIOs are
struggling to push through lasting benefits.
“To really make an impact with a digitisation
strategy, CIOs need to address the
people and process aspects within their
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