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EDITOR’S QUESTION
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MATTHEW WALKER,
VP EMEA SALES & GM
AT RESOLVE SYSTEMS
T
hroughout history, technology has
been a catalyst for fuelling efficiencies
in the workplace and improving the
lives of the workforce. This still rings true
today. In fact, following recent advancements
in automation and Artificial Intelligence
(AI), the UK government is undertaking The
Commission on Workers and Technology
report to evaluate the impact these
technologies have in the workplace.
Although this report is not scheduled to be
announced until early 2020, we are already
witnessing the effects of these technologies
in the workplace. When it comes to IT,
we have seen companies struggle with an
increasingly complex infrastructure in the
wake of Digital Transformation initiatives.
Meanwhile, IT departments are shrinking
due to budget cuts and growing skill gaps. In
order to succeed, these understaffed teams
need to adopt smarter ways of working to
utilise technology as an enabler of efficiency.
Automation reduces the manual hours
spent on data entry and administrative
work, streamlining repetitive tasks. This
is good news for IT teams as they can
leverage automation for significant gains
www.intelligentcio.com
“
THESE
UNDERSTAFFED
TEAMS NEED TO
ADOPT SMARTER
WAYS OF WORKING
TO UTILISE
TECHNOLOGY AS
AN ENABLER OF
EFFICIENCY.
in operational efficiency, freeing up time to
focus on strategic planning, creative problem
solving and innovation.
Combining AI and automation for IT
operations allows companies to access
unparalleled efficiencies and successfully
manage increasing complexity as IT
infrastructure undergoes exponential growth.
This includes the ability to automatically
predict, prevent and fix IT issues
autonomously, driving better performance
and improving service quality in addition to
cost savings and greater efficiency.
While software automates repetitive
back-end processes, human expertise is still
necessary to tactically train and then oversee
the technology and constantly analyse
and optimise processes. Simultaneously,
the introduction of AI and automation will
spur the demand for new roles, offering
IT staff new learning and development
opportunities, thereby inspiring better
performance and increasing job satisfaction.
For businesses and particularly IT
departments, greater automation is
inevitable if they are to remain competitive
in their marketplaces. Upskilling workers in
the wake of job losses will fuel a new wave of
opportunities that can optimise operations
and offer a more creative, innovative
working environment. As AI and automation
is increasingly applied, work will become less
task-based and more strategic, requiring
teams to embrace curiosity and out-of-the-
box thinking – ultimately allowing IT teams
to excel and drive business success. n
INTELLIGENTCIO
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