PROFILE
WE RELY ON A NETWORK OF EXPERTS ACROSS
OUR REGIONS AND FUNCTIONS TO ASSESS
THE TECHNICAL FEASIBILITY AND BUSINESS
VIABILITY OF OUR IT SOLUTIONS.
What are the defining factors critical
to customer success with regards to
IT solutions?
At every customer engagement meeting
we attend; innovation is always top of the
agenda. Customers can tap into our IT
expertise for innovation which can give them
the edge in their industry.
We have made great strides in various
technological trends in recent years such
as automation and Big Data, and have
developed warehouse management
solutions in the cloud too – sometimes
enabling warehouse management systems
to be set-up in just hours instead of weeks.
We are also engaging with customers to
drive down our environmental impact
and help us differentiate DHL from our
competitors. 2018 saw the inclusion of green
solutions in around 11% of DHL Supply
Chain customer wins (representing €471
60
INTELLIGENTCIO
million worth of annualised revenue), an
exciting first step towards our 2025 goal
where we aim to have more than half of our
sales incorporate contractual green solutions.
I’m confident that 2019 will see another
leap forward for us.
Let’s not forget about Information Security
either, as we need to provide secure IT
solutions that support our customers; and
Data Protection to both DHL Supply Chain
and customer information. We constantly
assess and mitigate a wide range of
threats to reduce risk and maximise the
effectiveness and efficiency of our business.
How can your solutions contribute
to increase performance along the
supply chain?
You’ll understand that operational
performance data and individual warehouse
metrics are not something we share
publicly, but obviously, we closely monitor
the improvements that new technologies
bring to a specific warehouse or operational
location. Any improvements we make need
to pay off in terms of improved working
conditions for our employees as well as
reducing operational effort and cost for the
customer. Yet again, automation processes
– both physically and IT driven – mean that
improved working conditions and reduced
operating costs go hand in hand.
How should enterprises adapt their
supply chains to remain competitive?
Digital Transformation is coming in many
forms. We have already standardised
our underlying systems (e.g. warehouse
management, transport management) and
started developing them in the cloud to
shorten time to market. At the same time, we
have been moving towards digital enabling
tools and processes (e.g. robotics and
automation) and managing its interfaces
(APIs) with our systems in real time –
www.intelligentcio.com