NEWS
Wirecard and Sisal Group to
drive digital payments in Italy
Genesys invites
all customer
experience
professionals
to Amsterdam
G
enesys, a global leader in omnichannel
experiences and contact centre
solutions, has announced its signature
European gathering, G-Summit Europe.
The event will take place in Amsterdam,
between September 10–12. It will gather
the strongest ecosystem of customers,
partners and technology solutions to share
insights and explore ways to turn mundane
interactions into highly personalised
customer experiences.
Most organisations want to know how to
get customers to love them more. There is
no better person to hear from about how to
win customers over than Huib Van Bockel,
Founder of Tenzing Natural Energy, Former
Head of Marketing at Red Bull Europe and
Author of The Social Brand.
Sisal Group is able to unlock the
potential of digitisation with Wirecard
W
irecard, a global innovation leader
in digital financial technology, and
Sisal Group, through its brand SisalPay,
have signed an agreement to partner in
the field of digital payments.
With more than 200 million transactions
per year, 40,000 points of sale and 15
million customers, SisalPay already offers
one of the most successful payment
services in Italy and is regulated by the
Italian central bank, Banca d’Italia. Users
can access more than 500 individual
services, including utility bills payments,
tax payments, mobile phone top-ups and
subscriptions to digital TV services. The
target of the new cooperation between
Wirecard and the Sisal Group is to make
contactless payments as simple and user-
friendly as possible.
“With the aim of guiding people towards
new innovative consumption experiences,
concretely contributing to the digital
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INTELLIGENTCIO
In his keynote speech, Van Bockel will take
attendees on an exploration into how
organisations can achieve greater brand
engagement and loyalty by doing more for the
people who matter most – their customers.
evolution of the country towards a cashless
society, we constantly invest in people, skills
and technology. SisalPay’s growth strategy
is based on innovation and cutting-edge
technologies. In this regard, with Wirecard
we have found the ideal partner that
shares our vision of an innovative payment
universe and helps us to further digitise
Italian society where 50% of payments
are already contactless,” said Francesco
Maldari, Head of Payment Services Business
Unit at Sisal Group. Several notable Genesys customers,
including Heineken, Kiwi.com and Lowell
Group will illustrate how they are using
innovative technologies such as the cloud,
Artificial Intelligence (AI), digital channels
and more. G-summit Europe will also
celebrate agents from Swisscard, Harambee
and Ving as Genesys CX Heroes, for going
above and beyond to provide exceptional
customer service.
“With the help of Wirecard, SisalPay
can unlock the potential of digitisation
and offer customers new integrated
solutions to allow for maximum consumer
flexibility. We are delighted to contribute
our global expertise in digital payments
to SisalPay’s business strategy and expect
a further expansion of the strategic
partnership,” said Julian Weste, Vice
President Sales Financial Institutions and
FinTech Europe at Wirecard. With more than 30 educational tracks,
breakouts and activities, attendees with a
variety of roles, such as customer experience
leaders, sales and marketing professionals,
contact centre managers and developers,
have multiple opportunities to shape their
curriculum. Topics include Machine Learning,
voice and chatbots, customer and employee
experience, cloud and more. Deep-dive
breakout sessions will also cover the
importance of blending the human touch
with AI and digital technologies to provide
optimal service.
www.intelligentcio.com