Intelligent CIO Europe Issue 02 | Page 30

TRENDING //////////////////////////////////////////////////////////////////////////////////// “ IT COMPLEXITY IS GROWING EXPONENTIALLY; A SINGLE WEB OR MOBILE TRANSACTION NOW CROSSES AN AVERAGE OF 35 DIFFERENT TECHNOLOGY SYSTEMS OR COMPONENTS, COMPARED TO 22 JUST FIVE YEARS AGO. “Today, one environment can have billions of dependencies, so, while modern ecosystems are critical to fast innovation, the legacy approach to monitoring and managing performance falls short. You can’t rely on humans to synthesise and analyse data anymore, nor a bag of independent tools. You need to be able to auto detect and instrument these environments in real time and, most importantly, use AI to pinpoint problems with precision and set your environment on a path of auto- remediation to ensure optimal performance and experience from an end users’ perspective.” Further to the challenges of managing a hyper-complex IT ecosystem, the research also found that IT departments are struggling to keep pace with internal demands from the business. 74% of CIOs said that IT is under too much pressure to keep up with unrealistic demands from the business and end-users. 78% also highlighted that it is getting harder to find time and resources to answer the range of questions the business asks and still deliver everything else that is expected of IT. In particular, 80% of CIOs said it is difficult to map the technical metrics of digital performance to the impact they have on the business. This report, commissioned by Dynatrace, is based on a global survey of 800 CIOs in large enterprises with over 1,000 employees, conducted in August 2017 by Vanson Bourne and commissioned by Dynatrace. The sample included 200 respondents in the US, 100 in the UK, France, Germany and China; and 50 in Australia, Singapore, Brazil and Mexico respectively. n “ AS A RESULT OF THIS MOUNTING COMPLEXITY, IT TEAMS NOW SPEND AN AVERAGE OF 29% OF THEIR TIME DEALING WITH DIGITAL PERFORMANCE PROBLEMS; COSTING THEIR EMPLOYERS US$2.5 MILLION ANNUALLY. 30 INTELLIGENTCIO www.intelligentcio.com