Intelligent CIO Europe Issue 18 | Page 58

Profile ////////////////// Government chief delivers verdict on customer experience Failing to deliver an excellent customer experience will leave enterprises and organisations needing to justify their approach. We caught up with Chief Digital and Information Officer for the Ministry of Justice UK (MoJ), Tom Read, who discusses the end-user experience and how the CIO plays a vital role. Chi e 58 f Dig r fice ital and Information Of INTELLIGENTCIO th f or in e M www.intelligentcio.com