TRENDING
diving into execution before understanding
what to change first. In fact, more than eight
out of 10 (82%) C-suite executives admit
they do not review their internal business
processes to understand what needs to be
prioritised when setting initial goals and KPIs
for a transformation programme. Perhaps
this is because they don’t know how to
gain this visibility; almost two-thirds (65%)
of leadership state they would feel more
confident deploying their transformation
strategy if they had a better picture of how
their business is being run.
And this trend has trickled down to the
entire organisation. The research shows that
almost two-fifths (39%) of analysts are not
basing their work on internal processes when
executing the transformation strategy given
to them by senior personnel. Ultimately, this
highlights that business leaders are investing
in transformation initiatives because they
think they should and not because they have
identified a specific problem.
Look too far ahead and stumble in
the present
Despite acknowledgement that an
understanding of the here and now would
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INTELLIGENTCIO
be beneficial to inform transformation
strategy, businesses are still jumping
straight into tactics. For example, almost
three quarters of C-suite executives cite AI/
Machine Learning (73%) and automation
(73%) as areas they want to maintain or
increase investment in. initiatives that they do not necessarily even
need to embark on. They are falling at the
first hurdle; having a better understanding
of inefficiencies in underlying business
processes can help organisations invest
wisely to provide the best possible service for
their customers.”
In contrast, less than a third (33%) of
senior leaders state that they plan to invest
more in gaining better visibility of their
processes. But for those organisations
that want to increase their investment in
AI and innovation, understanding their
current processes first could help them to
work out which technologies would be most
beneficial to their business. “From early stages in Digital Transformation
to post transformation, organisations
must understand how internal processes
can shape their business strategy,” added
Jeremy Cox, Principal Analyst, Ovum.
“Transformation strategies will inevitably
be part of every organisation’s operations
because no business can avoid adapting to
the latest industry and technological trends,”
commented Alexander Rinke, Co-founder
and Co-CEO, Celonis.
“However, they should be founded in
concrete insights derived from processes
that are actually happening within a
company. Our research shows that too
many businesses are rushing into costly
“Quantifying the business impact of
existing or newly adapted processes
can help optimise the environment for
customers. Ovum’s annual global ICT
Enterprise Insights research based on
around 5,000 enterprises reveals
a consistent picture of struggle, as
industry by industry around 80% have
made little progress.
“While there are many reasons for this
difficulty, a forensic examination on how
work gets done, aided by intelligent process
mining technology, would help quantify the
consequences and drive consensus on what
must change.” n
www.intelligentcio.com