NEWS
Wirecard and PFC improve
customer banking experience
Sweden is taking the
right steps to becoming a
cashless society
Sabio extends
workforce
optimisation
capability
with Callware
T
he Sabio Group has announced the
acquisition of Callware, Spain’s leading
specialist provider of Workforce Optimisation
(WFO), unified communications and cloud
contact centre solutions with operations
in Spain and Mexico. The acquisition
strengthens Sabio Group’s domestic
capabilities establishing the company as the
largest independent contact centre specialist
in Spain.
Bringing Callware into the Sabio Group
confirms Sabio as a leading independent
provider of advanced Workforce Optimisation
solutions and business consultancy, with a
particular focus on the application of speech
analytics, workforce management and
customer experience process optimisation.
By combining these specialisms, the Sabio
Group will be able to deliver increased value
to clients across all geographies.
W
irecard, a global innovation leader
in digital financial technology,
together with the Swedish FinTech,
PFC – Personal Finance Co., formerly
Betalo, have introduced a new digital
banking proposition aimed at hundreds
of thousands of Swedish consumers.
The cooperation between Wirecard and
PFC, which was founded in May 2012
and belonged to the 50 fastest-growing
Swedish technology companies in 2017,
has enabled PFC to launch Sweden’s first
neobank, a digital, mobile-first financial
service for Swedish customers. The two
companies have announced a Mastercard
debit programme, which is combined with
a highly personalised app to help people
manage their personal finances.
Sweden is at the forefront of the
transformation towards a cashless society
10
INTELLIGENTCIO
with only 13% of payments being made
using cash, according to Sweden’s central
bank. Digital payments via cards or
apps are so widely accepted that many
Swedish people no longer carry cash.
Thanks to the ever-expanding capabilities
of mobile devices, combined with the
banking industry’s wholesale transition
to digital, the market has seen cashless
payment applications increase.
“At Sabio we know that engaged staff and
effective Workforce Optimisation processes
are essential in enabling businesses to deliver
brilliant customer experiences,” commented
Andy Roberts, CEO of the Sabio Group.
“Workforce Optimisation continues to be
a major investment area for organisations
looking to differentiate experience through
customer engagement. The acquisition of
Callware is a smart move as it helps to scale
our global WFO activities and establishes
Sabio as Verint’s leading partner in Europe.”
Eli Daniel Keren, Founder and CEO
of PFC, commented: “Today, people
expect financial services to be personal,
transparent and simple. We want to do
just that with P.F.C. We rely on strong
partners like Wirecard to bring our
products to market. In the long run, the
solution that P.F.C. and Wirecard provide
enables people to gain financial health
and that’s no small feat.”
www.intelligentcio.com