Intelligent CIO Europe Issue 12 | Page 34

LATEST INTELLIGENCE LATEST REGIONAL PROJECT UPDATE UK Heathrow has signed an innovative outsourcing agreement with SITA, the global IT company, to transform the management of the airport’s vast communication network into a smarter, automated service. Heathrow’s network tower supports every aspect of the network, telephony and radio infrastructure, while keeping all network and communications systems secure. The new service contract includes the support of more than 12,000 telephones, 150,000 LAN connections, 1,900 radios and more than 3,500 WLAN access points across the airport campus. The new service will introduce emerging automation and self-healing technologies, transforming the operation and support of the Heathrow network tower from a localised structure in the airport to a wider global support structure. This allows the SITA team in the airport and those working remotely anywhere in the world to monitor and manage every aspect of the network. FRANCE On November 8, 2018, Air France inaugurated its Digital Factory, located at the heart of the company’s Head Office in Paris-Charles de Gaulle. The Digital Factory is a project launched in December 2017 to accelerate innovation projects and now has 700 square metres of office space with tools, methods and expertise to support staff in Air France’s Digital Transformation. Amel Hammouda, Chief Transformation Officer, said: “The Digital Factory contributes to our aim of making Air France simpler, more digital and more innovative. Its mission is twofold: to accelerate projects from all sectors thanks to a pole of rare expertise as well as to foster digital acculturation by offering a place for exchange and sharing which is open to all. We want to develop innovative tools and solutions for our staff to continuously improve our customers’ travel experience.” 34 INTELLIGENTCIO www.intelligentcio.com