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Today , AI can accelerate the entire process further to the point where in some cases , no interaction with a human is required at all . Rather than relying on engineers , AI chatbots can assess what the problem is by asking questions and then offer solutions that can be carried out by the employee – which could be as simple as pointing them to a self-help resource or knowledge-base article with the answer in .
An AI chatbot in this instance empowers users to resolve the problem themselves – which can be much faster than having to work through the IT department . Where issues persist or are more complicated , the AI chatbot can escalate the issue to the IT team to send out an engineer . AI chatbots have a further major advantage over traditional IT support – they are available 24 / 7 , meaning help is on hand even outside traditional office hours . Moreover , IT is not the only areas of the business where AI chatbots can help .
Modernising human resources
Modern businesses are frequently global and diverse , meaning employees are scattered all over the world . Being spread across different regions does introduce challenges in achieving a holistic HR approach – due to differing policies , processes , regulations and systems . No two companies are alike ; thus , employees have many questions and HR staff have a lot of their time tied up in answering them . This challenge can be exacerbated when an organisation has offices around the globe which frequently use different policies in each region . The complexity grows when you add in questions about holidays , grievances and pension plans – among many other topics – from potentially thousands of employees .
In the past , any enquiry had to be dealt with by a human , taking up valuable time for both the employee asking the question and the person trying to respond . Even the simple act of finding out how many days holiday someone has left can result in multiple emails sent across an organisation . AI chatbots can now take a lot of the pressure away from HR departments by answering questions about policies , or even telling employees how many days holiday they have left and helping to book it . This process is much faster than a human dealing with each request , meaning HR teams can focus on important issues such as recruitment , updating policies and employee training .
Facilities empowerment
In some ways , the facilities department are doing their job best when no one knows they are there , but the truth is that most employees will run into problems at some point or another . When we think about how facilities services could be delivered more effectively with
Mark Flexman , DXC Fruition Practice Lead , DXC Technology
the help of AI , our thoughts might drift to autonomous robots that can turn up and carry out maintenance by themselves .
Though we might still be a few years from that reality , AI chatbots can already help to organise repairs – whether it ’ s getting maintenance teams to come and fix an AC system or replace a lightbulb . In addition , they can also help employees to request new IT or other equipment such as POS terminals , as required and help to get these items approved with minimal email traffic . In addition , AI systems create a lot of data which can then be analysed to spot trends – for instance recognising when downtime occurs and amending maintenance schedules to minimise these occurrences .
Tangible benefits
The first and key benefit that most businesses will be interested in are the potential financial savings made possible through AI chatbots . Streamlined processes can save vast amounts of time , for both those accessing and those delivering internal services . So clearly , these benefits can ’ t be ignored , but they aren ’ t the only reasons businesses should be improving internal services . The fact is that doing so will increase the usage of available resources and increase employee satisfaction , boosting productivity even further in the long term . • www . intelligentcio . com INTELLIGENTCIO
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Today, AI can accelerate the entire process
further to the point where in some cases, no
interaction with a human is required at all.
Rather than relying on engineers, AI chatbots
can assess what the problem is by asking
questions and then offer solutions that can
be carried out by the employee – which could
be as simple as pointing them to a self-help
resource or knowledge-base article with the
answer in.
An AI chatbot in this instance empowers
users to resolve the problem themselves –
which can be much faster than having to
work through the IT department. Where
issues persist or are more complicated, the AI
chatbot can escalate the issue to the IT team
to send out an engineer. AI chatbots have a
further major advantage over traditional IT
support – they are available 24/7, meaning
help is on hand even outside traditional office
hours. Moreover, IT is not the only areas of
the business where AI chatbots can help.
Modernising human resources
Modern businesses are frequently global and
diverse, meaning employees are scattered
all over the world. Being spread across
different regions does introduce challenges
in achieving a holistic HR approach – due
to differing policies, processes, regulations
and systems. No two companies are alike;
thus, employees have many questions and
HR staff have a lot of their time tied up
in answering them. This challenge can be exacerbated when an
organisation has offices around the globe which frequently use
different policies in each region. The complexity grows when you add
in questions about holidays, grievances and pension plans – among
many other topics – from potentially thousands of employees.
In the past, any enquiry had to be dealt with by a human, taking up
valuable time for both the employee asking the question and the
person trying to respond. Even the simple act of finding out how many
days holiday someone has left can result in multiple emails sent across
an organisation. AI chatbots can now take a lot of the pressure away
from HR departments by answering questions about policies, or even
telling employees how many days holiday they have left and helping
to book it. This process is much faster than a human dealing with each
request, meaning HR teams can focus on important issues such as
recruitment, updating policies and employee training.
Facilities empowerment
In some ways, the facilities department are doing their job best when
no one knows they are there, but the truth is that most employees
will run into problems at some point or another. When we think
about how facilities services could be delivered more effectively with
www.intelligentcio.com
Mark Flexman, DXC Fruition Practice Lead, DXC Technology
the help of AI, our thoughts might drift to autonomous robots that
can turn up and carry out maintenance by themselves.
Though we might still be a few years from that reality, AI chatbots
can already help to organise repairs – whether it’s getting
maintenance teams to come and fix an AC system or replace a
lightbulb. In addition, they can also help employees to request new
IT or other equipment such as POS terminals, as required and help
to get these items approved with minimal email traffic. In addition,
AI systems create a lot of data which can then be analysed to
spot trends – for instance recognising when downtime occurs and
amending maintenance schedules to minimise these occurrences.
Tangible benefits
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