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‘HOW CAN A-I HELP YOU?’
THE FUTURE OF INTELLIGENT
INTERNAL SERVICES
Businesses should constantly be exploring new ways
to improve their resources to allow them to work
efficiently and expand alongside other companies.
Expert Mark Flexman, DXC Fruition Practice Lead,
DXC Technology, discusses the importance of AI
chatbots and how transformative technologies such as
Google Home are just the beginning when it comes to
improving internal services.
F
or those working in enterprise
businesses, it can sometimes feel like
the digital revolution never happened.
From requesting holiday to solving a
pesky IT problem, the main channels of
communication are invariably phone,
e-mail, or even an in-person meeting. This
does not contrast well with the modern
lifestyles we lead, from hiring a cab in two
taps, to making serious banking decisions
with our smartphones – the ‘Uber effect’
has changed the way services are delivered.
Businesses are offering these services to
www.intelligentcio.com
customers, which begs the question as to
why employees aren’t given the same level
of delivery internally.
Alexa and Google Home are just
the beginning
The growth of smart speakers and personal
assistants such as Alexa and Google Home
shows a clear appetite for technology
driven by Artificial Intelligence (AI) – people
are happy to use a machine to ask for
information and manage tasks and there’s
“
RATHER THAN
RELYING ON
ENGINEERS, AI
CHATBOTS CAN
ASSESS WHAT
THE PROBLEM
IS BY ASKING
QUESTIONS AND
THEN OFFER
SOLUTIONS THAT
CAN BE CARRIED
OUT BY THE
EMPLOYEE.
INTELLIGENTCIO
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