Intelligent CIO Europe Issue 10 | Page 75

INTELLIGENT BRANDS // Cloud

Experian selects Dynatrace software platform for cloud operations

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Software intelligence company Dynatrace , has announced that global information services firm Experian has selected Dynatrace ’ s AI-powered , software intelligence platform to enhance service excellence and to meet the challenges of its increasingly complex enterprise cloud environment . Experian will be using Dynatrace as part of its strategy to continue to consolidate down to a limited set of strategic IT platforms , enabling Experian to continue to evolve the service delivery through simplified , automated cloud operations .

“ When a customer walks in to purchase goods from a department store or applies online for credit , Experian ’ s data service needs to be delivered with speed and accuracy . We simply can ’ t slow down or interrupt the customer experience . That ’ s why we selected Dynatrace as it will help us enhance service delivery and improve IT productivity through automated IT operations ,” said Jonathan Hayes , VP of Global IT Service Excellence at Experian .
The Dynatrace platform will sit at the core of the Experian IT Operations architecture where it will auto-discover and monitor businesscritical applications , processes , services and hosts within Experian ’ s IT ecosystem , along with its interdependencies , to create a continuously updated , real-time service map . Its AI capabilities will deliver precise and actionable root cause analysis of potential performance issues , which will allow the Experian team to work on fast remediations , including auto ‘ non-human ’ remediations .
“ The AI paves the way for autonomous operations , enabling us to create autoremediation workflows that remove the need for human intervention in the resolution of recurring problems ,” said David Shepherd , Service Delivery Manager , Global IT Service Excellence at Experian .
The deep configuration management database ( CMDB ) integration capabilities in Dynatrace will be invaluable in enabling Experian to manage its highly dynamic application infrastructure by automating the detection of IT service components and dependencies , then synchronising that with ServiceNow . This allows the CMDB to be maintained in real-time , with far greater simplicity , accuracy and richer detail than can be achieved with more traditional approaches .
“ We are consolidating down to a few strategic IT platforms with Dynatrace and ServiceNow at the core to improve productivity through automated processes . Over time , Dynatrace will displace several legacy monitoring tools and enable automated deployments ,” Shepherd said . “ With our continued move to Monitoringas-a-Service ( MaaS ) and the increasing use of cloud and containers , we needed a broader solution that allows us to move from manual to automated processes . We looked at a couple of alternatives , but Dynatrace ’ s software intelligence platform won because of its cloud-first , simple to deploy approach that does a lot of the automation for you .”
“ Clearly , it ’ s best-of-breed in terms of technology . But more important is our relationship ; there is a true sense of partnership , with Dynatrace constantly suggesting ideas , listening to us and delivering innovation to ensure we continue to build on our success ,” Hayes concluded . •
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