INTELLIGENT BRANDS // Cloud
Experian selects Dynatrace software platform for cloud operations
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Software intelligence company Dynatrace , has announced that global information services firm Experian has selected Dynatrace ’ s AI-powered , software intelligence platform to enhance service excellence and to meet the challenges of its increasingly complex enterprise cloud environment . Experian will be using Dynatrace as part of its strategy to continue to consolidate down to a limited set of strategic IT platforms , enabling Experian to continue to evolve the service delivery through simplified , automated cloud operations .
“ When a customer walks in to purchase goods from a department store or applies online for credit , Experian ’ s data service needs to be delivered with speed and accuracy . We simply can ’ t slow down or interrupt the customer experience . That ’ s why we selected Dynatrace as it will help us enhance service delivery and improve IT productivity through automated IT operations ,” said Jonathan Hayes , VP of Global IT Service Excellence at Experian .
The Dynatrace platform will sit at the core of the Experian IT Operations architecture where it will auto-discover and monitor businesscritical applications , processes , services and hosts within Experian ’ s IT ecosystem , along with its interdependencies , to create a continuously updated , real-time service map . Its AI capabilities will deliver precise and actionable root cause analysis of potential performance issues , which will allow the Experian team to work on fast remediations , including auto ‘ non-human ’ remediations .
“ The AI paves the way for autonomous operations , enabling us to create autoremediation workflows that remove the need for human intervention in the resolution of recurring problems ,” said David Shepherd , Service Delivery Manager , Global IT Service Excellence at Experian .
The deep configuration management database ( CMDB ) integration capabilities in Dynatrace will be invaluable in enabling Experian to manage its highly dynamic application infrastructure by automating the detection of IT service components and dependencies , then synchronising that with ServiceNow . This allows the CMDB to be maintained in real-time , with far greater simplicity , accuracy and richer detail than can be achieved with more traditional approaches .
“ We are consolidating down to a few strategic IT platforms with Dynatrace and ServiceNow at the core to improve productivity through automated processes . Over time , Dynatrace will displace several legacy monitoring tools and enable automated deployments ,” Shepherd said . “ With our continued move to Monitoringas-a-Service ( MaaS ) and the increasing use of cloud and containers , we needed a broader solution that allows us to move from manual to automated processes . We looked at a couple of alternatives , but Dynatrace ’ s software intelligence platform won because of its cloud-first , simple to deploy approach that does a lot of the automation for you .”
“ Clearly , it ’ s best-of-breed in terms of technology . But more important is our relationship ; there is a true sense of partnership , with Dynatrace constantly suggesting ideas , listening to us and delivering innovation to ensure we continue to build on our success ,” Hayes concluded . •
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INTELLIGENT BRANDS // Cloud
Experian selects Dynatrace software
platform for cloud operations
/////////////////////////////
S
oftware intelligence company
Dynatrace, has announced that global
information services firm Experian has
selected Dynatrace’s AI-powered, software
intelligence platform to enhance service
excellence and to meet the challenges of
its increasingly complex enterprise cloud
environment. Experian will be using Dynatrace
as part of its strategy to continue to
consolidate down to a limited set of strategic
IT platforms, enabling Experian to continue to
evolve the service delivery through simplified,
automated cloud operations.
“When a customer walks in to purchase
goods from a department store or applies
online for credit, Experian’s data service
needs to be delivered with speed and
accuracy. We simply can’t slow down or
interrupt the customer experience. That’s
why we selected Dynatrace as it will help
us enhance service delivery and improve
IT productivity through automated IT
operations,” said Jonathan Hayes, VP of
Global IT Service Excellence at Experian.
The Dynatrace platform will sit at the core of
the Experian IT Operations architecture where
www.intelligentcio.com
it will auto-discover and monitor business-
critical applications, processes, services
and hosts within Experian’s IT ecosystem,
along with its interdependencies, to create
a continuously updated, real-time service
map. Its AI capabilities will deliver precise and
actionable root cause analysis of potential
performance issues, which will allow the
Experian team to work on fast remediations,
including auto ‘non-human’ remediations.
“The AI paves the way for autonomous
operations, enabling us to create auto-
remediation workflows that remove the need
for human intervention in the resolution of
recurring problems,” said David Shepherd,
Service Delivery Manager, Global IT Service
Excellence at Experian.
The deep configuration management
database (CMDB) integration capabilities
in Dynatrace will be invaluable in enabling
Experian to manage its highly dynamic
application infrastructure by automating
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