Intelligent CIO Europe Issue 10 - Page 41

Global Cooling Partner
Intelligent Education Partner
Intelligent Cabling Partner
EUROPE
Providing Unparalleled Technology Intelligence
A
PUBLICATION
ISSUE 10 // www . intelligentcio . com
UBER MAKES TRACKS
Companies in the transport sector enhance business opportunities with Uber
UPPING THE PACE
Fitbit introduces latest wearables device for health
and fitness fanatics
FUTURE OF AI
Expert discusses the benefits of utilising AI software
BENEFITING CUSTOMERS
The Priory adopts a modern IT approach with Ivanti to improve its ticketing system , benefiting employees and its customer base .
IN-DEPTH ANALYSIS | LATEST INTELLIGENCE | REGIONAL IMPLEMENTATIONS

EDITOR ’ S NOTE

Welcome to issue 10 of Intelligent CIO Europe . This month , we welcome The Priory onto the cover as The Priory Group ’ s IT Director , Clair Dunn , answers some questions about why the health service decided to utilise an Ivanti solution . Adopting a modern IT approach is vital to the success of system operation in today ’ s digital environment and Ivanti ’ s Service Manager solution provided the means for The Priory to deploy this approach . It was therefore able to refresh its IT infrastructure and improve its ticketing system to deliver high-quality IT services , benefiting its customers as well as employees .

Another of our case studies this month focuses on the collaboration between Baloise Insurance as the customer , and SecureLink as the vendor . SecureLink supplied a secure solution to ensure Baloise Insurance was able to keep up with the pace of change in cloud software technology and become an increasingly digital company . The collaboration was an effort to tackle the customer ’ s entire network and thus , improve it .
Our Intelligent Vertical for this edition is transport and looks at the success of Uber in the transport industry . Uber ’ s innovative technology takes steps towards developing mobility services and automating software , a major component of transformation . We look into the ways Toyota and Rydoo are collaborating with Uber to become more mobile and more beneficial for businesses .
One of this month ’ s features focuses on a heavily talked about topic in the IT industry ; Artificial Intelligence . We hear from expert , Mark Flexman , DXC Fruition Practice Lead , DXC Technology , who discusses the importance of AI chatbots and how transformative technologies such as Google Home are just the beginning when it comes to improving internal services .
More specifically , Flexman talks about working with cloud-based service management , the ways AI chatbots can offer solutions and the tangible benefits that utilising this type of technology can offer .
We also focus on wearables as a topic of discussion in one of our features . Leading global wearables brand , Fitbit , has recently launched its latest advanced wearables device for health and fitness fanatics and we take a look at the benefits users can experience with this type of device . The new Charge 3 model enables users to be omniscient when it comes to their health and fitness .
For our ‘ Final Word ’ this issue , it is important to pay attention to how digitisation has influenced IT transformation and how it poses new challenges for businesses as they move towards an age of cloudification . Intelligent CIO Europe hears from Louise McCarthy , Zscaler , Consultant and former HSBC COO , who explains how cloud compliance can prove beneficial for companies in this high-tech era .
To round off this edition , we speak to Mike Kelly , Chief Information Officer at Red Hat , who tells us how he finds ways to relax and unwind outside of the office . He also gives us an insight into what he identifies as the major areas of investment in the industry .
I hope you enjoy this edition and if you are interested in contributing any future content then please don ’ t hesitate to get in touch at : alix @ lynchpinmedia . co . uk .
Alix Pressley Editor www . intelligentcio . com INTELLIGENTCIO
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