Intelligent CIO Europe Issue 10 - Page 39

+ EDITOR’S QUESTION MARK BRIDGER, SVP, EUROPE, OPENTEXT “ ///////////////// HUMANS WILL CONTINUE TO PLAY A LARGE, BUT MORE SATISFYING ROLE IN THE UK JOB MARKET.” A rtificial Intelligence, robot technology and Machine Learning are automating jobs and bringing sweeping social change. With many UK organisations seeing digital technology as a key strategy to remain competitive, there can be no denying that every job in every industry will soon be impacted by developments in AI – and we’ll swiftly see the impact of this boost across UK business. We’re already seeing automation move from the auto manufacturer’s floor to the legal office, the writer’s desk, the surgeon’s table and beyond. While Sci-Fi films can distort the impact of AI technology, it’s time to stop viewing AI as a threat to employment. AI technology will transform the workplace as repetitive or low value jobs are digitalised through robotics and process automation. However, this disruption is not something we should fear. AI and automation will improve productivity across all industries. In fact, we recently surveyed 2,000 UK consumers to uncover the extent to which they believe AI and robot technology will impact aspects of their workplace in the future. The survey revealed growing optimism towards AI, with over one third (35%) of UK consumers stating that they would feel comfortable working alongside a robot, while almost a quarter (23%) would actively encourage their employer to hire robot colleagues if it would mean a reduction in their day-to-day admin tasks. from OpenText to enable their legal teams to spend more time prosecuting economic crime instead of sifting through mountains of data. Human employees were capable of reviewing 300 documents per day. Now, the organisation has automated this process to review 600,000 documents per day, allowing employees to work smarter, faster and focus on key elements of their investigations. From a productivity perspective, we spend a third of our time in the workplace collecting and processing data. AI and robotics could all but eliminate this work, freeing us up from time-consuming administration and allowing us to focus on other more creative or rewarding aspects of our jobs. For example, the UK Serious Fraud Office is using an AI-powered document review system Technology will radically change the sort of roles we all do – it always has – but it cannot replace people. Instead, AI technology can work alongside humans to boost business productivity and make employees’ lives easier. While some processes may be turned over to machines, humans will continue to play a large, but more satisfying role in the UK job market. n INTELLIGENTCIO 39