NEWS
Macquarie launches Canberra data centre to manage classified government workloads
Intellicenter 4 ( IC4 ), the new facility offers further capacity for government cloud workloads and an additional secure facility to back up data .
Macquarie Data Centres and Macquarie
Government have launched the latest facility in the company ’ s highly secure data center portfolio , Intellicenter 5 ( IC5 ) in Canberra , purpose-built to house the most highly classified Australian Government workloads . The A $ 17 million ‘ bunker ’ data center is a product of a record year for Macquarie , during which the company invested over A $ 100 million into the construction of secure , sovereign Australian data centers in Sydney and Canberra .
IC5 expands Macquarie ’ s sovereign data center footprint in Canberra , providing a fully sovereign ecosystem in terms of supply chain , staff and data access and storage . Alongside Macquarie ’ s adjacent
The combined 4-megawatt ( MW ) facilities leverage the latest physical and virtual security and compliance credentials to manage highly classified government cloud workloads . These include being a Tier IV , SCEC Zone 5 ready data center , supported by over 150 NV1 government-cleared engineers – including in its 24x7x365 support center – a 25 % increase in cybersecurity engineers since construction commenced in July 2020 .
David Hirst , Group Executive , Macquarie Data Centres , said : “ Ensuring that data remains secure , sovereign and within Australia ’ s borders is vital to protecting our national security and privacy interests – this facility embodies that need in every way .”
Verizon expands contact center portfolio with Genesys Cloud
Verizon Business has announced the addition of Genesys Cloud as part of its global customer experience and contact center offerings with contact centers increasingly relying on digital , remote-first operations . The solution , a cloud-based Contact Center-as-a-Service from Genesys , offers businesses the ability to deliver branddefining customer experiences on an endto-end , cloud-based platform with remote access that takes advantage of Verizon ’ s award-winning network .
The Verizon Business customer experience portfolio also includes Genesys Engage subscriptions to provide a path from onpremises to hybrid cloud and public or private cloud deployments .
Contact center solutions are being reimagined to address the multi-experience that converges the customer experience , employee experience and user experience to transform business outcomes . Genesys Cloud enables organizations to maintain a human connection based on how the customer chooses to engage – whether a call or via a digital channel such as text , chat or social media .
As contact centers are relying on digital , remote-first operations , Genesys Cloud allows remote agents to access the solution ’ s full breadth of capabilities wherever they work , driving enhanced workforce engagement .
Sampath Sowmyanarayan , President of Global Enterprise at Verizon Business , said : “ Genesys Cloud provides an excellent platform to manage a remote workforce with the added benefit of automation , AI and chatbots delivering a streamlined customerfirst user experience .”
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