COUNTRY FOCUS : SINGAPORE
This is where a content services solution comes into play , supported at the core features of an enterprise content management ( ECM ) platform . A content services platform provides a holistic , 360-degree view of files , documents and data , presenting them to stakeholders anywhere within the company regardless of the system or storage they happen to reside in .
Advanced content services platforms also include tools such as automated data capture , which can provide greater efficiency and accuracy to business processes by automating the capture , extraction and verification of data from documents and images . This can be done across different file types , in different languages and across departments and has the added function of providing access to key metrics and performance indicators for those processes .
On top of that , robotic process automation ( RPA ) enables many layers of manual processing to be removed , which streamlines the business , reduces the time it takes to action documentation including claims processing and limits manual keystroke errors .
Eugene Chng , AVP for Asia , Hyland
In a sense , RPA can be viewed as a way of optimizing the experience that employees and end-users have when interacting with an organization ’ s information , by accelerating digital processes through the automaton of manual , rule-based and repetitive tasks where human touch does not add business value .
An advanced RPA tool learns by recording how human users perform a process and then leverages a digital tool in the form of a ‘ robot ’ to perform the process going forward . Essentially , this removes a lot of repetitive work spent on manual processing and leaves employees free to focus on higher-level tasks . Financial institutions are using technologies like RPA to improve transactions , as well as processes like regulatory reporting , accounts payable and receiving and document verification .
Making these back-office functions more efficient through the use of automated data capture and RPA increases the speed at which an organization can operate , reduces errors associated with repetitive manual processing and generally streamlines the handling of documentation .
Removing human intervention from tasks that require access to sensitive data will also reduce the risk of that data falling into the wrong hands or being tampered with . This plays into the organization ’ s risk and compliance obligations and enables defensible audit trails and chains of custody . A content services solution also allows for the safe stewardship of that
50 INTELLIGENTCIO APAC www . intelligentcio . com