CIO OPINION
While there is no one size fits all approach , the more you are able to support your remote teams , the better equipped they ’ ll be to get their jobs done more productively . services portal leverages your employees ’ familiarity with one service environment and extends it to other areas where they need support .
Make sure your remote workforce gets both the knowledge and support it needs to succeed , whatever their function . This would include to provide training where necessary so that employees will feel more empowered and are able to make insightful decisions when required .
Traditional ticket re-assignment is inefficient and breeds uncertainty in a time when anxiety is already running high . Give your employees real-time results by enabling virtual collaboration and team-based support . Remote collaboration tools foster efficiency and human interaction , reducing uncertainty .
4 . Extend remote services to HR , Facilities , Security and beyond
While IT is vital to worker productivity , it is only one of several important service types . Providing a shared
While there is no one size fits all approach , the more you are able to support your remote teams , the better equipped they ’ ll be to get their jobs done more productively .
Also , don ’ t forget the human element of managing your teams which includes setting up regular meetings to encourage employee engagement as well as getting employee feedback which can help you to fine tune the support you provide to your workforce . With remote work as the new normal , having a connected workflow for your distributed workforce will be one of the keys to your organization ’ s success . p
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