CIO OPINION
2020 has highlighted the importance of the employee experience and this needs to be a key priority for organizations who have come to the realization that the world of work and the office environment isn ’ t going back to normal anytime soon . and equipment , create service packages to facilitate ordering and fulfilment of required technology and services . Filter those packages by region , role and other key criteria . Most importantly , automate approval flows to minimize the burden on your IT team .
Below are four key considerations to achieving a smooth workflow for your remote teams :
1 . Enable self-service support
Adapt to individual needs where possible and help support employees on a case by case basis . This will help to build employee confidence and enhance the employee communication and experience .
A self-service IT support portal is critical for managing a remote workforce . It ’ s your best guarantee that all other aspects of your remote infrastructure will be effective . The portal must be easy to access and easy to use . A well-designed portal provides a one-stop shop for both knowledge and support , reducing – and often eliminating – the time delays inherent in email and phone support .
2 . Ensure employees have the tech they need
There are a multitude of tools available that can help to significantly improve workflow among your distributed teams . These include tools for collaboration , remote , task management and workflow automation .
3 . Leverage available resources with real-time collaboration
A remote workforce is a distributed workforce , lending itself to different models of support from those traditionally used within a single worksite .
According to research from Roy Morgan , 4.3 million people ( 32 % of working Australians ) have been working from home during the last few months since the pandemic shut down large parts of the Australian economy .
To support such a distributed workforce , it ’ s important to enable rapid and seamless access to systems
To support such a distributed workforce , it ’ s important to enable rapid and seamless access to systems and equipment .
www . intelligentcio . com INTELLIGENTCIO APAC 45