Intelligent CIO APAC Issue 30 - Page 84

It becomes apparent that easy , productive digitization and modernization of systems is an inherently difficult task and one that can cause significant business disruption .
The same can be said of a healthcare organization . The total experience of a patient determines their satisfaction with the clinic or hospital – from the time they walk into reception or triage , through to the care they receive , medication dispensed and discharge procedure .
The healthcare organization ’ s ability to instantly read or present that patient ’ s records , treatment program or X-rays provides a seamless experience , cutting down on the waiting time that is often associated with medical procedures and general care .
Ed McQuiston , Executive Vice President and Chief Commercial
Officer , Hyland
can help people buy time – effectively mitigating much of the pain that stands between looking for a new service and the organization having that service fully operational and ready to roll out to the company .
Content services can help by providing a holistic approach to modernization , with a 360-degree view of information across all services . Federated change allows for business processes to remain active and fully functional while systems are taken offline , or new solutions rolled out .
This holistic view of an organization – whether it be a hospital , university , insurance agency or financial institution – essentially makes life easier for the employees and other stakeholders . It allows them to perform their core tasks better , with less time spent looking for information .
Consider the efficiencies that can be gained from say , a university review process . 70 % of people respond to the first offer they receive . The ease at which that individual feels they can work with the institution can go a long way towards swaying their decision , effectively bringing more business to the university . If information is flowing freely between admissions and review boards , as well as the different faculties involved – then that potential student ’ s journey to enrolment is made faster and smoother and the more likely they are to base their decision on a fast , easy process .
Clinicians and healthcare employees also benefit from having a 360-degree view of the patient . If all medical information is immediately available right across the organization , clinicians are able to make more timely and accurate diagnoses and all healthcare staff can remain laser-focused on the task at hand ; that goes for the patient , too , if there is no roadblock between them and the information they require .
It becomes apparent that easy , productive digitization and modernization of systems is an inherently difficult task and one that can cause significant business disruption . However , there ARE ways to combat the risks of taking down a legacy system and replacing it with a modern solution and there is a multitude of benefits in doing so .
Simply put , if systems work better together and employees have greater access to and visibility of information , then they can provide better quality work and subsequently the business can provide a higher level of service or care .
It is no longer so much a case of ‘ digital modernization is nice-to-have .’ It can be a strategic advantage to the organization and in modern times – where customers have greater control over their business decisions and the ability to quickly and easily switch between providers – it can literally be the difference between success and failure . p
84 INTELLIGENTCIO APAC www . intelligentcio . com